Jordan Mack
@jordanmack
Customer-focused sales representative with expertise in technology solutions.
What I'm looking for
I am a dedicated sales representative with a strong background in customer service and technology solutions. My experience at Lexus of Wilmington has allowed me to excel in delivering exceptional customer experiences, consistently exceeding sales targets by selling 10-13 vehicles monthly. I pride myself on my consultative selling approach, which fosters lasting relationships with clients and ensures their needs are met.
In my previous roles, I have developed a comprehensive understanding of automotive technology and customer relationship management tools. My ability to conduct hands-on demonstrations and provide post-purchase support has significantly enhanced customer satisfaction. I am passionate about utilizing my skills to contribute to a dynamic team and drive sales growth.
Experience
Work history, roles, and key accomplishments
Sales Representative & Technology Specialist
Lexus of Wilmington
Aug 2024 - Present (10 months)
Delivered exceptional customer service, guiding clients through the Lexus lineup to identify the best vehicle for their needs. Consistently exceeded monthly sales targets by selling 10-13 cars a month through consultative selling and relationship building.
Technology Specialist
Lexus of Wilmington
Jun 2024 - Aug 2024 (2 months)
Assisted customers in understanding and utilizing Lexus technology, including infotainment systems, navigation, Bluetooth connectivity, and advanced driver-assistance features. Conducted hands-on demonstrations of Lexus Enform, Apple CarPlay, and Android Auto to enhance customer experience.
City Carrier / CCA Mail Train
USPS
May 2023 - Jun 2024 (1 year 1 month)
Delivered mail and packages accurately and efficiently along designated routes, ensuring timely service. Provided excellent customer service by assisting residents and businesses with mail-related inquiries and trained new mail carriers on delivery procedures.
DSP Driver & Dispatcher
Amazon
Aug 2021 - May 2023 (1 year 9 months)
Managed daily delivery operations by coordinating routes, monitoring driver performance, and ensuring on-time deliveries. Dispatched drivers efficiently using GPS tracking and route optimization software, while also delivering packages safely and promptly.
Amazon Ambassador
Amazon
Nov 2020 - Aug 2021 (9 months)
Served as a mentor and point of contact for new employees, providing training on company policies, safety procedures, and productivity expectations. Assisted in onboarding processes, ensuring new hires adapted quickly to Amazon’s fast-paced work environment.
Packaging Handler
Amazon
Nov 2018 - Oct 2020 (1 year 11 months)
Sorted, scanned, and loaded packages efficiently to meet strict shipping deadlines. Operated warehouse equipment such as pallet jacks and conveyor belts while following safety protocols and consistently meeting productivity and accuracy goals.
Assistant Manager
Finish Line
Aug 2018 - Oct 2020 (2 years 2 months)
Assisted in managing daily store operations, including sales, inventory management, and staff supervision. Provided exceptional customer service and trained sales associates on product knowledge, customer service techniques, and sales strategies.
Coach Volunteer
Above Xpectations Track Club
Jul 2018 - Dec 2019 (1 year 5 months)
Served as a coach volunteer, organizing banquets and award ceremonies for athletes. Provided coaching and mentorship to track club members.
Administrative Assistant Temp
West End Neighborhood House
Jun 2018 - Sep 2018 (3 months)
Performed administrative tasks including filing, drafting emails, scheduling appointments, and providing general support. Utilized office equipment such as fax machines and copiers to manage documents.
Public Relations Intern
Deluxe Publicity
Aug 2016 - Dec 2017 (1 year 4 months)
Engaged in content creation, document preparation, and design tasks to support public relations initiatives. Managed social media presence and contributed to branding and marketing efforts.
Education
Degrees, certifications, and relevant coursework
Alexis I. Dupont High School
High School Diploma, General Studies
Graduated in June 2019 with a High School Diploma.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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