Jordan MackJM
Open to opportunities

Jordan Mack

@jordanmack

Customer-focused sales representative with expertise in technology solutions.

United States

What I'm looking for

I am looking for a role that offers growth opportunities and values customer-centric approaches.

I am a dedicated sales representative with a strong background in customer service and technology solutions. My experience at Lexus of Wilmington has allowed me to excel in delivering exceptional customer experiences, consistently exceeding sales targets by selling 10-13 vehicles monthly. I pride myself on my consultative selling approach, which fosters lasting relationships with clients and ensures their needs are met.

In my previous roles, I have developed a comprehensive understanding of automotive technology and customer relationship management tools. My ability to conduct hands-on demonstrations and provide post-purchase support has significantly enhanced customer satisfaction. I am passionate about utilizing my skills to contribute to a dynamic team and drive sales growth.

Experience

Work history, roles, and key accomplishments

LW
Current

Sales Representative & Technology Specialist

Lexus of Wilmington

Aug 2024 - Present (10 months)

Delivered exceptional customer service, guiding clients through the Lexus lineup to identify the best vehicle for their needs. Consistently exceeded monthly sales targets by selling 10-13 cars a month through consultative selling and relationship building.

LW

Technology Specialist

Lexus of Wilmington

Jun 2024 - Aug 2024 (2 months)

Assisted customers in understanding and utilizing Lexus technology, including infotainment systems, navigation, Bluetooth connectivity, and advanced driver-assistance features. Conducted hands-on demonstrations of Lexus Enform, Apple CarPlay, and Android Auto to enhance customer experience.

US

City Carrier / CCA Mail Train

USPS

May 2023 - Jun 2024 (1 year 1 month)

Delivered mail and packages accurately and efficiently along designated routes, ensuring timely service. Provided excellent customer service by assisting residents and businesses with mail-related inquiries and trained new mail carriers on delivery procedures.

AM

DSP Driver & Dispatcher

Amazon

Aug 2021 - May 2023 (1 year 9 months)

Managed daily delivery operations by coordinating routes, monitoring driver performance, and ensuring on-time deliveries. Dispatched drivers efficiently using GPS tracking and route optimization software, while also delivering packages safely and promptly.

FL

Assistant Manager

Finish Line

Aug 2018 - Oct 2020 (2 years 2 months)

Assisted in managing daily store operations, including sales, inventory management, and staff supervision. Provided exceptional customer service and trained sales associates on product knowledge, customer service techniques, and sales strategies.

WH

Administrative Assistant Temp

West End Neighborhood House

Jun 2018 - Sep 2018 (3 months)

Performed administrative tasks including filing, drafting emails, scheduling appointments, and providing general support. Utilized office equipment such as fax machines and copiers to manage documents.

Education

Degrees, certifications, and relevant coursework

AS

Alexis I. Dupont High School

High School Diploma, General Studies

Graduated in June 2019 with a High School Diploma.

Tech stack

Software and tools used professionally

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Jordan Mack - Sales Representative & Technology Specialist - Lexus of Wilmington | Himalayas