Jordan Mack

Delivered exceptional customer service, guiding clients through the Lexus lineup to identify the best vehicle for their needs. Consistently exceeded monthly sales targets by selling 10-13 cars a month through consultative selling and relationship building.

Assisted customers in understanding and utilizing Lexus technology, including infotainment systems, navigation, Bluetooth connectivity, and advanced driver-assistance features. Conducted hands-on demonstrations of Lexus Enform, Apple CarPlay, and Android Auto to enhance customer experience.

Delivered mail and packages accurately and efficiently along designated routes, ensuring timely service. Provided excellent customer service by assisting residents and businesses with mail-related inquiries and trained new mail carriers on delivery procedures.

Managed daily delivery operations by coordinating routes, monitoring driver performance, and ensuring on-time deliveries. Dispatched drivers efficiently using GPS tracking and route optimization software, while also delivering packages safely and promptly.

Served as a mentor and point of contact for new employees, providing training on company policies, safety procedures, and productivity expectations. Assisted in onboarding processes, ensuring new hires adapted quickly to Amazon’s fast-paced work environment.

Sorted, scanned, and loaded packages efficiently to meet strict shipping deadlines. Operated warehouse equipment such as pallet jacks and conveyor belts while following safety protocols and consistently meeting productivity and accuracy goals.

Assisted in managing daily store operations, including sales, inventory management, and staff supervision. Provided exceptional customer service and trained sales associates on product knowledge, customer service techniques, and sales strategies.

Served as a coach volunteer, organizing banquets and award ceremonies for athletes. Provided coaching and mentorship to track club members.

Performed administrative tasks including filing, drafting emails, scheduling appointments, and providing general support. Utilized office equipment such as fax machines and copiers to manage documents.

Engaged in content creation, document preparation, and design tasks to support public relations initiatives. Managed social media presence and contributed to branding and marketing efforts.

Graduated in June 2019 with a High School Diploma.