Ngurah Agung Yudistira
@ngurahagungyudistira
I lead trust and safety operations teams to deliver KPI, SLA, and quality outcomes.
IndonesiaWhat I'm looking for
At Gear Inc., a TELUS Digital Company, I lead 134 content moderators and agents, ensuring daily SLA, KPI, quality, productivity, attendance, and compliance targets are met.
I manage escalations, operational reporting, workforce coordination, queue management, and stakeholder communication across QA, Training, Workforce Management, and Operations. I also coach, mentor, onboard, and support team members while driving workflow improvements that reduce errors and strengthen operational performance.
Previously, I moderated high volumes of user-generated content, enforced platform policies, escalated high-risk content, and contributed to platform safety and community integrity. I was recognized as Gear Inc.'s Top Performance Team Leader in November 2025.
Experience
Work history, roles, and key accomplishments
Operations Team Lead
Gear Inc. a TELUS Digital Company
Apr 2025 - Present (1 year 5 months)
Led and supervised a team of 134 content moderators, ensuring daily SLA and KPI achievement. Managed performance, escalations, and cross-functional collaboration to drive operational excellence.
Education
Degrees, certifications, and relevant coursework
Institute of Technology and Business STIKOM Bali
Bachelor of Computer, Computer System
2020 - 2024
Grade: 3.58
Bachelor of Computer degree with a major in Computer System and a minor in Networking and Cyber Security, achieving a GPA of 3.58.
Availability
Location
IndonesiaAuthorized to work in
Job categories
Skills
Interested in hiring Ngurah Agung?
You can contact Ngurah Agung and 90k+ other talented remote workers on Himalayas.
Message Ngurah AgungGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
