Looking for a job

Bulan Empat

@bulanempat

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I lead quality, training, and content moderation teams to improve policy compliance and performance.

Indonesia

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What I'm looking for

I'm looking for a role where I can lead quality and training initiatives, improve policy compliance and team performance, and contribute through coaching, reporting, and process improvement.

I'm currently a Training and Quality Supervisor at PT Concentrix Indonesia, managing training programs, quality checks, performance analysis, coaching, and reporting to improve service standards.

Previously at PT Transcosmos Indonesia, I led Quality Analysts, Trainers, moderators, and operations teams of up to 15 agents. I've supported content moderation, quality audits, policy compliance, reporting, calibration, and continuous improvement across digital platform operations.

Experience

Work history, roles, and key accomplishments

Current

Training and Quality Supervisor

Current

PT Concentrix Indonesia

Sep 2025 - Present (1 year)

Manage training programs and quality checks to ensure high service standards. Lead a team of Quality Analysts, monitor performance, and provide feedback and coaching.

Training Program Management Quality Assurance Performance Monitoring Coaching Data Analysis Reporting

Quality Analyst Leader

PT Transcosmos Indonesia

Apr 2025 - Sep 2025 (5 months)

Lead 15 Quality Analysts to ensure project quality and policy compliance. Conduct audits, provide feedback, and collaborate with cross-functional teams to improve quality and training processes.

Quality Assurance Team Leadership Audit Coaching Process Improvement

Quality Analyst

PT Transcosmos Indonesia

Dec 2023 - Mar 2025 (1 year 3 months)

Oversee content moderators to ensure adherence to quality standards. Develop QA processes, conduct audits, and analyze trends to improve moderation accuracy.

Quality Assurance Content Moderation Audit Data Analysis Process Improvement

Team Leader Operational

PT Transcosmos Indonesia

May 2023 - Dec 2023 (7 months)

Lead a team of 10-15 agents to achieve targets. Implemented reporting systems and ensured moderators follow SOPs and achieve KPIs.

Team Leadership Operations Management Reporting KPI Management Coaching

Social Media Content Moderator

PT Transcosmos Indonesia

Apr 2022 - Apr 2023 (1 year)

Moderate video social media content to ensure compliance with community guidelines. Stay updated on trending issues and handle disturbing content for platform safety.

Content Moderation Social Media Policy Compliance Cultural Sensitivity

Education

Degrees, certifications, and relevant coursework

Universitas Andalas

Bachelor of Agriculture, Agrotechnology

2016 - 2021

Activities and societies: Participated in local and international student events, student organizations preserving local culture, and community service.

Pursued a degree in Agrotechnology at the Faculty of Agriculture, participating in student events, organizations, and community service.