At Unisys-Common Spirit Health, I provide enterprise technical support and troubleshoot issues, handling incidents according to their business impact and severity. I use ServiceNow, OKTA, SailPoint, and Genesys to support technology operations and service workflows.
I analyze operational data and prepare MIS reports, performance metrics, and dashboards to inform management decisions. I was recognized among the top performers in quality audits for Q4 2025, Q1 2026, and Q2 2026, and as a top performer in customer satisfaction.
At Carelon Global Solutions India, I developed and maintained ETL workflows with Informatica PowerCenter, validating data as it moved from multiple sources into target systems. I also developed dashboards and visualizations to monitor performance metrics.
On my Network & Docker Vulnerability Dashboard project, I independently handled planning, design, development, testing, deployment, and documentation. The project automated network and Docker image vulnerability scanning and presented results with CVE enrichment and real-time visualization.
