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Prateek Dixit

@prateekdixit1

Analyst at HCL Tech supporting enterprise applications; built an employee management system with FastAPI and React.

At HCL Tech, I provide L1 technical support for enterprise applications, Microsoft 365, authentication services, Citrix VDI, and VPN. I manage incidents and service requests through ServiceNow, troubleshooting issues and documenting resolutions.

At SAS One, I processed and validated data with ETL workflows, SQL, and Python, and developed Power BI dashboards to visualize business KPIs. I also built an employee management application with FastAPI, React, and PostgreSQL, including JWT authentication and role-based workflows.

Experience

Work history, roles, and key accomplishments

Current

Analyst

Current

HCL Tech

Aug 2026 - Present (2 months)

Provide L1 technical support for enterprise applications, Microsoft 365, authentication services, Citrix VDI, VPN, and other business-critical IT applications. Manage incidents and service requests through ServiceNow, including categorization, prioritization, troubleshooting, documentation, resolution, and SLA-based escalation.

Technical Support Microsoft 365 Authentication Citrix VDI VPN ServiceNow Incident Management Troubleshooting Documentation IT Service Management

Project Coordinator

SAS One

May 2023 - Dec 2023 (7 months)

Coordinated technology and data-related activities across cross-functional teams, translating business requirements into actionable technical tasks. Performed ETL workflows, developed SQL queries, and created Power BI dashboards to visualize business KPIs.

ETL SQL MySQL Database Normalization Window Functions Join Aggregation CTEs Query Optimization Data Quality Google Search Console Google Analytics Power BI Python Pandas

Analyst Intern

Capgemini

Jul 2022 - Dec 2022 (5 months)

Completed 5 months of hands-on training in Informatica and Snowflake, covering ETL, data validation, and cloud data workflows. Gained 1 month of supervised project experience involving ETL development, SQL query optimization, and data validation.

Informatica Snowflake ETL Data Validation SQL Cloud and Data