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Mahan Shetty

@mahanshetty

Technical Support Engineer at Salesforce and Informatica, resolving production incidents for enterprise data governance products.

India

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At Salesforce, I provided technical support for Informatica Axon Data Governance and Dynamic Data Masking, troubleshooting production issues and working with customers to resolve cases within SLA.

I investigated P1 and P2 incidents involving REST APIs, authentication, configuration, product upgrades, and Linux environments. I also performed root cause analysis using application logs, database behavior, API responses, and system configurations.

At Informatica, I supported on-premises enterprise products and helped analyze and remediate security vulnerabilities, including CVEs related to Tomcat, Java, and dependencies. I documented troubleshooting procedures in Knowledge Base articles and coordinated complex cases with Engineering and Product teams.

I also developed Personal AI Trainer, a fitness web application with real-time posture tracking, exercise monitoring, and repetition counting, using OpenCV, MediaPipe, and Flask.

Experience

Work history, roles, and key accomplishments

Intern (Technical Support)

Salesforce

Mar 2026 - Jul 2026 (4 months)

Provided technical support to global enterprise customers on Informatica Axon Data Governance and Dynamic Data Masking, troubleshooting production issues and driving cases to timely resolution within SLA. Investigated P1 and P2 incidents involving REST APIs, authentication, configuration, product upgrades, and Linux environments, partnering with Engineering and Product teams on fixes.

Technical Support Application Support Troubleshooting Root Cause Analysis Log Analysis Incident Management REST APIs Linux Authentication Product Upgrades Case Management Client Communication Claude AI

Software Engineer Trainee (Technical Support)

Informatica

Jan 2024 - Feb 2026 (2 years 1 month)

Delivered technical and application support for on-premises Informatica products, including Axon Data Governance and Dynamic Data Masking, across enterprise customer environments. Diagnosed and resolved issues involving LDAP, Okta SSO, Apache Tomcat vulnerabilities, Log4j CVEs, OpenJDK, OpenSSL, REST APIs, authentication, configuration, and product upgrades.