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Aditya Bhardwaj

@adityabhardwaj6

Customer Success Manager at Antino who designed a customer health system and optimized onboarding, retention, and expansion.

India

Message

At Antino, I designed and optimized the end-to-end Customer Success journey, covering onboarding, activation, retention, and expansion. I developed CloudHire's customer health system within Nexus, with health metrics, triggers, dashboards, and alerts.

At BLS Group, I directed the Hero Motors on-site branding and performance campaign in Dubai, overseeing execution, vendor coordination, technology procurement, and audience targeting. I also introduced SOPs and project management tools that improved delivery efficiency by 20% and reduced turnaround time by 25%.

At Dotpe, I onboarded B2B and B2C clients in India and Saudi Arabia and created customer success plans aligned with their business goals. On a project for Pernod Ricard India, I delivered a VR-based HR onboarding solution across 20+ offices, reducing onboarding time by 40%.

Experience

Work history, roles, and key accomplishments

Customer Success Manager

Antino

Mar 2026 - Jul 2026 (4 months)

Led a team of 30+ associates to design and optimize the end-to-end Customer Success journey, enhancing onboarding, activation, retention, and expansion. Established Health Scoring by developing CloudHire's customer health system within Nexus, including metrics, triggers, dashboards, and alert systems.

Customer Success Health Scores Nexus CRM CX Architecture Playbooks Sequences Dashboarding User Adoption Engagement Strategies Cross Functional Collaboration Sales Product Tech

Assistant Manager - KAM

BLS Group

Mar 2025 - Feb 2026 (11 months)

Directed the Hero Motors on-site branding and performance campaign in Dubai, overseeing complete project execution, vendor coordination, technology procurement, and audience targeting to facilitate a successful product launch. Enhanced project delivery efficiency by 20% and reduced turnaround time (TAT) by 25% through the design and implementation of precision-driven SOPs and the adoption of advan

Key Account Management Project Management SOPs Vendor coordination Technology Procurement Audience Targeting Stakeholder Communication Cross functional Coordination Microsoft Audi Бренд менеджмент (корпоративные стандарты Kia)Pernod Ricard

Assistant Manager - KAM

Dotpe

Jan 2022 - Feb 2025 (3 years 1 month)

Led end-to-end onboarding of new B2B and B2C clients in India and Saudi Arabia, ensuring seamless transitions and successful platform adoption using Freshdesk and Leadsquared. Established and maintained strong relationships with key stakeholders, fostering long-term partnerships across client accounts.