Prasenjit Majumder
@prasenjitmajumder
I grow SaaS revenue through customer success, retention, renewals, and commercial strategy.
IndiaWhat I'm looking for
I've led Customer Success for Primo Dialler LLC's global portfolio of 700 cloud VOIP and dialer SaaS accounts worth £4.5M annually, owning onboarding, enablement, renewals, and account growth.
As the main point of contact and trusted advisor, I used proactive outreach, customer segmentation, and consultative selling to support adoption, retention, and upsell and cross-sell opportunities. I was recognized twice as Employee of the Month for team performance and customer outcomes.
I standardized Zoho CRM workflows to automate check-ins, improve pipeline visibility, and strengthen SLA governance. I now apply frontline Customer Success insight in Sales Strategy, partnering with Customer Success, Product, and Engineering on renewal priorities, forecasting, and commercial expansion.
Earlier, I managed key PhonePe relationships with approximately ₹10 Cr in annual TPV and supported COVID-19 testing data integrity and project coordination. I bring advanced Excel and Tableau analysis alongside practical account planning and stakeholder management.
Experience
Work history, roles, and key accomplishments
Sales Strategist
Primo Dialler LLC
Aug 2026 - Present (1 month)
Lead account planning, customer segmentation, and pipeline governance to expand and retain revenue across the existing customer base, applying frontline Customer Success insight directly to commercial strategy.
Customer Success Head
Primo Dialler LLC
Jan 2024 - Jul 2026 (2 years 6 months)
Acted as the main point of contact and trusted advisor for a global portfolio of 700 SaaS customers worth £4.5M in annual value, owning onboarding, enablement, and renewal outcomes. Drove proactive outreach and standardized CRM workflows to improve pipeline visibility and retention.
Managed key customer relationships with an annual Total Payment Value of approximately ₹10 Cr. Identified and executed upselling and cross-selling opportunities and negotiated contracts to support account growth.
Data Analyst
PreviaHealth Limited
Jun 2021 - Mar 2022 (9 months)
Ensured data integrity across large-scale COVID-19 testing datasets, identifying and correcting errors affecting downstream reporting. Applied MS Excel-based analysis to extract actionable insights.
Business Development Executive
Promea Therapeutics
Dec 2020 - Mar 2021 (3 months)
Coordinated a Government Mass COVID-19 Testing Project, ensuring data accuracy, process efficiency, and cross-functional collaboration at scale. Led vendor opportunity identification and packaging-improvement initiatives.
Education
Degrees, certifications, and relevant coursework
Globsyn Business School
Post Graduate Diploma in Management, Marketing and Operations
Pursued a PGDM in Marketing and Operations, graduating in 2023.
KIIT University
Master of Science, Biotechnology
Completed an MSc in Biotechnology, graduating in 2021.
University of Calcutta
Bachelor of Science, Microbiology
Earned a BSc in Microbiology, graduating in 2019.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
Skills
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