Aditya Aro
@adityaaro
I resolve German-language customer issues across voice, chat, and email.
IndiaWhat I'm looking for
At Global Diction Studio, I support German-speaking internal clients through voice calls, live chat, and email, delivering accurate assistance in both German and English.
I've managed service requests from initiation to resolution, identified root causes, coordinated with internal teams, and escalated complex issues through closure while meeting quality standards and SLAs.
With over six years of customer support experience and Goethe-Zertifikat C1 German proficiency, I focus on clear communication, strong client relationships, and timely problem resolution.
Experience
Work history, roles, and key accomplishments
German Customer Service Agent
Global Diction Studio
Dec 2019 - Present (6 years 8 months)
Provided customer support to German-speaking internal clients through voice, chat, and email, resolving enquiries and coordinating with internal teams to ensure timely issue resolution and high customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Indira Gandhi Institute of Management and Technology
Bachelor of Commerce (Honours), Commerce
2019 - 2023
Pursued Bachelor of Commerce (Honours) from 2019 to 2023.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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