Customer Success & Account Management professional with 7.5 years' experience driving growth in SaaS, e-commerce, and consumer tech. Expert in Amazon Vendor Central, strategic accounts, retention (80% renewals), and revenue growth (20% YoY, ₹3M+/month). Immediate joiner, Delhi-based, open to remote roles across US/EU/APAC time zones.
Looking for a job
somya gupta
@somyagupta29
Amazon-trained Brand & Account Manager | 7.5 years | E-commerce, SaaS & Marketplace Growth | Open to Global Remote Roles
IndiaWhat I'm looking for
I'm a Brand and Account Management professional with 7.5 years of experience driving revenue growth across e-commerce, marketplace, and SaaS environments — with a strong foundation built at Amazon India. At Amazon, I owned end-to-end brand partnerships, delivering 20% YoY revenue growth for the Cello brand on Amazon India — outperforming category average by 12%. I also managed strategic vendor relationships across the USA, built performance dashboards in SQL and Excel, and designed SOPs that improved team efficiency by 15%. Before Amazon, I led Customer Success at WedMeGood — a high-growth wedding-tech marketplace — where I managed a 400+ vendor portfolio, generated ₹3M+ in monthly recurring revenue, and achieved an industry-leading 80% client renewal rate.
My core strengths:
- Amazon Vendor Central (specialist-level)
- Key Account & Vendor Management
- Customer Success & Retention
- Revenue Growth & P&L Ownership
- Data Analytics — SQL, Tableau, Power BI, Salesforce
- Go-To-Market Strategy for D2C and FMCG brands
- B2B Sales and Strategic Partnerships
Most recently, I founded Maestro of Tales — an educational mythology books venture working directly with schools — while completing Google certifications in Data Analytics and AI to stay ahead of industry trends. I'm an immediate joiner, open to remote-first global opportunities in Brand Management, Customer Success, Account Management, Category Management, or Marketplace roles — especially at e-commerce, SaaS, D2C, or AI-driven companies. If you're building a growth-focused team and need someone who combines commercial instincts with data-driven execution — let's talk.
Experience
Work history, roles, and key accomplishments
Brand Manager
Amazon India
Aug 2021 - Jan 2025 (3 years 5 months)
Owned P&L and end-to-end strategy for Cello (₹150 Cr) on Amazon India, driving 20% YoY revenue growth and outperforming category growth by 12%. Served as the primary account owner leading joint business planning (pricing, promotions, inventory, selection, and advertising) and conducted QBRs with senior stakeholders.
Vendor Account Manager
Amazon India
Oct 2022 - May 2024 (1 year 7 months)
Managed global vendor partnerships for Coty and Kenvue by driving YoY revenue growth, reducing churn risk, and expanding product selection. Owned business planning and QBR processes, built SQL/Excel dashboards, and designed SOPs to improve vendor onboarding efficiency by 15% while increasing partner satisfaction by 10%.
Customer Advisor
Amazon India
Aug 2021 - Sep 2022 (1 year 1 month)
Owned a portfolio of 200+ marketplace seller accounts through consultative account management, achieving 100% quarterly revenue targets consistently. Designed Salesforce CRM pipelines and analytics dashboards to track KPIs and identify at-risk accounts, and managed escalation resolution within SLA to reduce churn risk.
Customer Success Manager
WedMeGood
Dec 2018 - Jul 2021 (2 years 7 months)
Generated ₹3M+/month in recurring revenue while managing a 400+ vendor portfolio, maintaining an 80% renewal rate and ranking as a top CSM. Led a team of 3 and managed the full customer lifecycle (onboarding, activation, upsell, cross-sell, renewals, and churn prevention) while delivering QBRs and improving NPS through product and marketing feedback.
WS
Business Development Manager
WTVision Solutions
Aug 2017 - May 2018 (9 months)
Forged partnerships with sports organizations and broadcasting networks, expanding revenue channels by 10%. Managed P&L tracking and stakeholder communications across simultaneous projects with zero budget overruns.
CO
Business Development Manager
Cookifi
Dec 2016 - May 2017 (5 months)
Executed a B2B sales funnel targeting HR decision-makers and HNIs, driving ₹1M+ in monthly revenue. Coordinated cross-functional delivery teams to maintain service standards and brand visibility across corporate accounts.
Education
Degrees, certifications, and relevant coursework
KR
KJ Somaiya Institute of Management Studies and Research
Post Graduate Diploma in Management (PGDM), Marketing & Sales
2014 - 2016
Completed a PGDM in Marketing & Sales from KJ Somaiya Institute of Management Studies and Research in Mumbai from 2014 to 2016.
BT
Bhagwan Mahavir Institute of Engineering & Technology
Bachelor of Technology (B.Tech), Electronics & Communication Engineering
2010 - 2014
Earned a B.Tech in Electronics & Communication Engineering at Bhagwan Mahavir Institute of Engineering & Technology from 2010 to 2014.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
40k-100k USD
Social media
Job categories
Skills
Customer SuccessCustomer Relationship ManagementCustomer EngagementCustomer RetentionAccount ManagementAmazon Vendor CentralAmazon Seller CentralAmazon Vendor ManagementAmazon Marketplace ManagementAmazon ManagementSalesforce CRMTableauTurismoExcelPipedriveSQLEcommerceData AnalysisMarketplace ManagementB2B Sales
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