At Brevo, I supported enterprise and mid-market customers from contract signing through onboarding and renewal. I led technical setup and training, built and debugged customer automation workflows, and used AI agents to track account and integration health.
I helped ecommerce merchants troubleshoot Shopify and WooCommerce integrations, including plugins, REST APIs, webhooks, and SMTP. I investigated logs and API responses, fixed failures, and explained the solutions to non-technical teams.
At Dayuse, I managed hotel partners across the USA and Canada, built onboarding and API inventory syncs, and investigated booking sync failures. Earlier, at Transatel (NTT Corp.), I supported MVNO clients with API-driven platform onboarding, troubleshooting, renewals, and usage and revenue dashboards.
