AAAdeyinka Adebowale
@adeyinkaadebowale
Dedicated customer service representative with strong communication skills.
NigeriaWhat I'm looking for
I am a dedicated customer service representative with extensive experience in providing exceptional service across various sectors. My career began in banking, where I honed my skills in customer care at Access Bank PLC, ensuring that clients received prompt and efficient service. I pride myself on my ability to resolve customer inquiries and challenges, fostering a positive banking experience.
Throughout my career, I have worked in diverse roles, including as a Platform Officer at Spartacapital Limited and a Customer Service Representative at Myde Finger Foods. My commitment to excellence is reflected in my ability to meet customer needs and exceed expectations. I am currently pursuing a BSc in Accounting, which further enhances my understanding of financial services and customer relations.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Myde Finger Foods
Jan 2020 - Present (5 years 4 months)
Responsible for providing excellent wait service, taking food orders, and assisting customers with inquiries and complaints. Ensured customer satisfaction through detailed product information and after-sales service.
Platform Officer
Spartacapital Limited
May 2018 - Sep 2018 (4 months)
Met customer needs by providing services beyond expectations, preparing documents, and responding to inquiries in a customer-oriented manner. Improved work quality through suggestions and prepared daily and weekly call reports.
Customer Care Officer
Access Bank PLC
Aug 2013 - Nov 2016 (3 years 3 months)
Provided friendly and courteous customer service, responded to inquiries about banking products, and resolved customer challenges promptly. Managed account openings and ensured confidentiality of customer information.
Customer Data Management Services
CDMS
Jun 2007 - Aug 2013 (6 years 2 months)
Maintained customer information, created identification numbers, and uploaded details to the organization database. Prepared weekly job assessment reports for each branch.
Teller
Intercontinental Bank PLC
Jun 2005 - Jun 2007 (2 years)
Processed cash transactions, adhered to security and audit procedures, and balanced daily cash deposits. Participated in monthly training on banking software and customer transaction processing.
Education
Degrees, certifications, and relevant coursework
Lagos State University
Bachelor of Science, Accounting
Bsc (Hons.) in Accounting (In View)
Kwara State College of Education
Nigeria Certificate in Education, Education
Nigeria Certificate in Education (Accounting Education)
Comprehensive High School
Senior Secondary Certificate, General Education
Senior Secondary Certificate of Education
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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