Adeola Onajinrin

Determined project scope and managed requirement traceability, translating business needs into solution requirements. Designed and presented solutions using UML and Use Case diagrams, while leading business analysis team activities and process re-engineering.

Managed the daily operations of a personal fleet, overseeing and training 5 employees with full retention. Liaised with Uber and Bolt platforms to resolve employee issues and monitored all employees using tracker devices.

Provided critical back-end support to customer-facing units, managing subscriber activation, migration, and resolving complex complaints. Developed key stakeholder relationships and provisioned voice/data services, ensuring service default rectification.

Assisted in the scoping, planning, and launch of new Value-Added Services (VAS) related to Digital Media. Managed end-to-end product lifecycle for Digital Media Services and oversaw third-party Mobile Application Service Providers (MASP).

Managed provisioning and resolution of prepaid requests within stipulated SLAs, building customer trust in network efficiency. Handled daily targets of incoming complaints, resolving queries using relevant tools, and conducted telemarketing.

Prepared weekly reports for container incoming and delivery, overseeing overall warehouse operations including sales and administration. Managed employees, safety programs, and fostered customer relations while liaising with port authorities and customs.

Currently pursuing a certification in Data Analytics, focusing on developing skills in statistical analysis using Excel and data modeling with SQL.

Completed a Bachelor of Science degree in Sociology. Gained a comprehensive understanding of societal structures and human behavior.

Obtained a Diploma in Public Relations. Developed foundational knowledge and practical skills in public relations strategies and communication.