Chidinma Peter-Essien

I am a resourceful Business Analyst and customer-experience professional with over a decade in telecom and IT, combining PRINCE2 and Agile delivery to lead functional teams and deliver measurable business value.

I have led projects that launched new systems and services, supervised a team of seven Relationship Managers, and held responsibility for the experience of four million premier customers through proactive retention and upsell strategies.

As a hands-on analyst I conduct gap analyses, gather requirements, create wireframes with Balsamiq, map processes in Visio, and manage backlogs in Jira and Trello to translate stakeholder needs into working solutions.

I hold a BSc in Economics and recent PRINCE2/Agile business analysis training, am active in professional networks, and seek roles where I can drive customer-centric transformation and measurable revenue growth.