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Chidinma Peter-Essien

@chidinmapeter-essien

Experienced Business Analyst and customer-experience leader in telecoms driving retention and revenue.

Nigeria
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What I'm looking for

I seek a purpose-driven role where I can apply BA and customer-experience expertise in PRINCE2/Agile teams to drive retention, revenue and service improvements while growing into broader leadership responsibilities.

I am a resourceful Business Analyst and customer-experience professional with over a decade in telecom and IT, combining PRINCE2 and Agile delivery to lead functional teams and deliver measurable business value.

I have led projects that launched new systems and services, supervised a team of seven Relationship Managers, and held responsibility for the experience of four million premier customers through proactive retention and upsell strategies.

As a hands-on analyst I conduct gap analyses, gather requirements, create wireframes with Balsamiq, map processes in Visio, and manage backlogs in Jira and Trello to translate stakeholder needs into working solutions.

I hold a BSc in Economics and recent PRINCE2/Agile business analysis training, am active in professional networks, and seek roles where I can drive customer-centric transformation and measurable revenue growth.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

AC

Almond Careers

Professional Certificate, Project Management and Business Analysis

Completed Project Management and Business Analysis PRINCE2® and Agile course in 2023.

University of Abuja logoUA

University of Abuja

Bachelor of Science, Economics

Bachelor of Science in Economics completed in 2010.

Tech stack

Software and tools used professionally

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