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@chidinmapeter-essien
Experienced Business Analyst and customer-experience leader in telecoms driving retention and revenue.
I am a resourceful Business Analyst and customer-experience professional with over a decade in telecom and IT, combining PRINCE2 and Agile delivery to lead functional teams and deliver measurable business value.
I have led projects that launched new systems and services, supervised a team of seven Relationship Managers, and held responsibility for the experience of four million premier customers through proactive retention and upsell strategies.
As a hands-on analyst I conduct gap analyses, gather requirements, create wireframes with Balsamiq, map processes in Visio, and manage backlogs in Jira and Trello to translate stakeholder needs into working solutions.
I hold a BSc in Economics and recent PRINCE2/Agile business analysis training, am active in professional networks, and seek roles where I can drive customer-centric transformation and measurable revenue growth.
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Work history, roles, and key accomplishments
7ven Oaks Limited
Conducted stakeholder workshops and gathered requirements to define AS‑IS and TO‑BE processes and create actionable backlogs. Created wireframe mock-ups and process maps to support an e-commerce implementation and tracked tasks using Trello and Jira.
Degrees, certifications, and relevant coursework
Professional Certificate, Project Management and Business Analysis
Completed Project Management and Business Analysis PRINCE2® and Agile course in 2023.
Bachelor of Science, Economics
Bachelor of Science in Economics completed in 2010.
Software and tools used professionally
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