Jovita Nwanaforo

Managed stakeholder expectations and facilitated requirements workshops, implemented Agile practices, and conducted gap analyses to improve project efficiency and alignment with business objectives.

Chaired requirements gathering and documentation, performed gap analyses, defined clear requirements for software projects, and prioritized customer-driven improvements to guide business direction.

Led sprint planning and backlog management, developed project plans and budgets, performed risk analyses, and coordinated cross-functional teams to deliver projects on tight deadlines.

Owned product vision and PRDs, conducted market research and user research, created user flows and wireframes, and guided engineering through development to improve product-market fit.

Developed product roadmaps, conducted market and customer research, coordinated launches, and translated survey insights into product improvements to enhance service quality.

Provided product support and problem resolution, used active listening to build rapport, and improved customer retention through effective communication and solutions.

Conducted user interviews and usability studies, created a research repository, automated data analysis tools, and drove data-driven design changes that improved product usability and user satisfaction.

Presented and sold products to customers, developed positive customer relationships, tracked sales territory performance, and expedited resolution of customer complaints to increase satisfaction by 60%.

Assisted accounting team with data entry, filing, and maintaining financial records while handling confidential information and supporting data compilation and analysis tasks.

Pursuing a Master of Business Administration focusing on advanced business management and strategic planning.

Completed a Bachelor of Science in Information Technology with coursework covering core IT principles and practical applications.

Obtained an Ordinary National Diploma in Science Laboratory Technology with practical laboratory training.

Earned Senior Secondary School Certificate with a focus on science subjects.