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Chinonye Osuji

@chinonyeosuji

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Business analyst with strong operations, customer-service and sales leadership experience.

Nigeria

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What I'm looking for

I seek a collaborative, results-driven role where I can lead business analysis or operations projects, mentor teams, and drive digital transformation and measurable efficiency gains.

I am a detail-oriented business analyst and operations professional with extensive experience in requirements gathering, process design, and stakeholder engagement. I have supported large digital identity and banking projects, contributed to HR and business intelligence software requirement documents, and participated in World Bank–linked digital identification initiatives.

I bring proven achievements in sales leadership, operational support for Temenos T24 implementations, and data-centre administration, combined with strong customer-service skills and a track record of improving system capacity and expanding enrollment outreach. I seek roles where I can apply analytical rigor, lead cross-functional teams, and drive measurable business improvements.

Experience

Work history, roles, and key accomplishments

Business Analyst

National Identity Management Commission

Sep 2017 - Jan 2023 (5 years 4 months)

Gathered and analyzed business requirements and specifications, designed business and software requirement documents for HR and Business Intelligence projects, and contributed to the World Bank-supported Digitalized Ecosystem Identification initiative.

Business Analysis Requirements Gathering Documentation Stakeholder Engagement Process Design BIツール Project Coordination ABIS MORPHO

Administrative Support

National Identity Management Commission

Feb 2016 - Sep 2017 (1 year 7 months)

Maintained filing and retrieval systems, tracked projects and data centre equipment, and documented electrical and cooling/UPS incidents to ensure reliable Data Centre operations.

Records Management Facilities Management Project Tracking Maintenance Management

Enrolment Station Supervisor

National Identity Management Commission

Oct 2013 - Feb 2016 (2 years 4 months)

Supervised daily enrolment operations, managed LGA funds and facilities, and expanded enrolment centres in rural areas, resulting in increased awareness and higher enrolment figures.

Team Supervision Enrollment Operations Reporting Customer Service Outreach

Sales Manager

CP Fiberglass Ltd

Nov 2011 - Aug 2013 (1 year 9 months)

Led production and sales teams, developed business proposals and managed account relationships, achieving public sector sales exceeding NGN 120,000,000 and private sales over NGN 40,000,000 within one year.

Sales & Management Business Development Account Management Proposal Writing Contract Management Team Leadership

Operational Services Lead

Bank PHB

Jan 2004 - Mar 2011 (7 years 2 months)

Led T24 operational support and customer service functions including training, configuration, transaction processing and clearing, contributed to T24 go-live and authored training manuals, and received five consecutive best customer service awards.

T24 Operations Support Training Transaction Processing Clear Customer Service Payments Documentation

Marketer

Power Holding Company Nigeria

Jun 2003 - May 2004 (11 months)

Performed meter reading, disconnection/reconnection services, customer relationship maintenance, and payment collection and recording for utility services.

Field Operations Customer Service