adeniji sodiq

At Jack Nickel Integrated Company Limited, I resolve customer complaints and product issues through email and live chat, providing timely, personalized support that builds positive customer relationships.

I investigate root causes, explain solutions, escalate complex cases to the appropriate teams, and follow up to ensure resolution. I also educate customers on products, services, and processes to reduce repeat inquiries.

I collect and escalate customer feedback to product development and quality assurance teams, helping identify opportunities to improve products, services, and the overall customer experience.

Earlier, I spent more than three years in production and manufacturing at Society for Family Health, where I supported efficient processes, equipment maintenance, safety protocols, teamwork, and quality delivery.