Open to opportunities

Favour IMEH

@favourimeh

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Customer support and client success specialist with 3+ years improving retention and service quality.

Nigeria

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What I'm looking for

I seek a client-focused role where I can leverage CRM and technical support skills to improve customer satisfaction, drive retention, and grow professionally in a collaborative team.

I am a customer-focused professional with over three years' experience in customer service, technical support, and client relationship management across technology and service industries. I have a proven track record assisting clients with onboarding, troubleshooting software issues, resolving complex complaints, and using CRM tools (HubSpot, Zendesk, Zoho CRM) to improve response times and customer satisfaction.

I collaborate effectively with cross-functional teams to identify recurring issues, contribute to internal knowledge bases, and analyze customer feedback to drive service improvements and retention. I bring strong communication, empathy, attention to detail, and a results-driven mindset to roles that prioritize excellent client outcomes and continuous process improvement.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Diversey

Jan 2025 - Present (1 year 1 month)

Assist customers with product usage and technical issue resolution, document inquiries to improve the knowledge base, and analyze feedback to enhance service delivery.

Customer Support Troubleshooting Cross Functional Collaboration Customer Feedback Analysis

Technical Support Assistant

Jimmy Itua Limited

Jan 2024 - Dec 2024 (11 months)

Managed support tickets, explained technical concepts to non-technical users, and escalated complex issues while maintaining customer satisfaction and improving resolution times.

Technical Support Ticketing Systems CRM Escalation Management Troubleshooting Response Time Optimization

Assistant Sourcing Officer

Nigerian Breweries

Apr 2023 - Dec 2023 (8 months)

Executed procurement tasks using SAP and SharePoint, negotiated supplier contracts, managed vendor relationships, and monitored supplier performance to ensure contractual compliance.

Procurement SAP Vendor Management Excel & Compliance

Quality Control Intern

TYTL Water Factory

Jun 2020 - Dec 2020 (6 months)

Conducted quality and microbial tests on raw materials, documented test records and inspection reports, and recommended corrective actions based on data trends.

Quality Control Sample Analysis Root Cause Analysis