Open to opportunities

Adeleye Olaoluwadipupo

@adeleyeolaoluwadipup

Message

I improve customer experiences across banking, healthcare, administrative, and digital service environments.

Nigeria

Message

What I'm looking for

I'm looking for an opportunity where I can deliver excellent customer experiences, build strong client relationships, resolve concerns, and contribute to customer engagement and organizational success.

I've supported customers at AutoMecho Global Services and Petty Save Microfinance Bank, managing 20–40 daily inquiries across phone, email, WhatsApp Business, and face-to-face channels. I use HubSpot CRM and Zoho CRM to maintain accurate records, resolve complaints, and deliver personalized support.

Alongside customer service, I create digital content and customer-focused branding strategies for Pertinence Group brands and freelance clients. My background in healthcare administration and executive support has strengthened my ability to handle confidential information, coordinate communication, and keep service delivery organized.

Experience

Work history, roles, and key accomplishments

Current

Content Creator & Digital Communications Specialist

Current

Pertinence Group

Sep 2025 - Present (11 months)

Developed engaging digital content for AutoMecho Global Services and other Pertinence Group brands. Planned and executed content calendars aligned with business and marketing objectives.

Content Creation Social Media Campaigns Audience Research Marketing Campaigns Brand Messaging Canva Capcut ChatGpt

Current

Brand Strategist | Digital Growth Consultant | Content Strategist

Current

Freelance

Jan 2021 - Present (5 years 7 months)

Built and maintained strong client relationships through effective communication and exceptional service. Conducted client consultations to understand business goals and recommend tailored branding solutions.

Brand Strategy Digital growth Content Strategy Client Relationship Management Project Management Customer Engagement

Senior Customer Service Representative

AutoMecho Global Services

Sep 2025 - Jun 2026 (9 months)

Managed 20–40 customer inquiries daily through phone, email, WhatsApp Business, and face-to-face interactions. Utilized HubSpot CRM and Zoho CRM to create customer profiles and document interactions.

Customer Service CRM HubSpot Zoho CRM Complaint Resolution Customer Satisfaction Email Support Data Entry

Customer Service Representative

Petty Save Microfinance Bank

Jan 2024 - Jan 2025 (1 year)

Assisted 20–40 customers daily with account inquiries, banking transactions, and service requests. Delivered exceptional customer support through face-to-face, telephone, email, and WhatsApp Business.

Customer Service CRM Complaint Resolution Customer Satisfaction Banking Operations Email Support Data Entry

Healthcare Administrative Assistant

Blue Bell Hospital

Jan 2023 - Dec 2023 (11 months)

Delivered professional front desk support to patients and visitors in a fast-paced healthcare environment. Scheduled appointments, managed patient records, and coordinated daily administrative activities.

Administrative Support Appointment Scheduling Confidentiality Customer Service

Personal Assistant

Wallmark Coaching & Counselling

Jan 2022 - Dec 2022 (11 months)

Served as the primary point of contact for clients, responding to inquiries via phone, email, and in-person interactions. Managed executive calendars, appointments, and meeting schedules efficiently.

Administrative Support Calendar Management Client Communication Report Preparation Confidentiality Office Operations