Open to opportunities

Adeleye Ayomide

@adeleyeayomide

Message

Dedicated customer care representative with 5 years of experience.

United Kingdom

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated and results-oriented Customer Care Representative with over five years of experience in delivering exceptional customer service across various industries. My expertise lies in active listening, problem-solving, and conflict resolution, allowing me to handle high-pressure situations while maintaining a positive and empathetic demeanor. I am proficient in using CRM software and other support tools to manage customer interactions effectively, ensuring timely resolution of inquiries and issues.

Throughout my career, I have demonstrated a strong ability to build lasting relationships with customers, promoting loyalty and contributing to the overall success of my teams. My commitment to delivering an exceptional customer experience drives me to continuously improve service processes and seek innovative solutions to enhance customer satisfaction. I have worked in diverse roles, from customer support internships to leading customer support teams, and I am eager to bring my skills and experience to a new opportunity.

Experience

Work history, roles, and key accomplishments

Remote Customer Care Representative

Paxos Trust Company

Jan 2024 - Present (1 year 5 months)

Addressed customer queries via email, chat, and phone regarding the use of Paxos products, including cryptocurrency wallets, trading platforms, and blockchain services. Assisted users in understanding how to use the Paxos platform, including explaining features like wallet setup, cryptocurrency transfers, and smart contract interactions.

Account Management Transaction Monitoring Product Knowledge Compliance Collaboration

Head of Customer Support

Ticket Trools

Aug 2022 - Present (2 years 10 months)

Responded to customer questions about upcoming events, ticket availability, seating options, pricing, and event details through email, phone, and social media. Addressed and resolved issues such as failed payments, duplicate orders, incorrect ticket selections, or problems with ticket QR codes for event entry.

Customer Support Order Management Pre Event Support Customer Feedback

Customer Care Representative

Buyafrika

Nov 2020 - Present (4 years 7 months)

Handled customer queries about African artworks, prints, product availability, shipping, and pricing via email, phone, and online chat. Managed the process for product returns, exchanges, or refunds, adhering to company policies and ensuring customer satisfaction.

Order Management Customer Feedback Product Knowledge International Client Support Communication

Internship Customer Support

Patricia Technologies Limited

Sep 2017 - Present (7 years 9 months)

Responded to customer inquiries through various channels (email, chat, phone) in a timely and professional manner. Assisted customers in troubleshooting issues related to their accounts, transactions, or usage of the platform.

Product Knowledge Team Collaboration

Education

Degrees, certifications, and relevant coursework

OBAFEMIAWOLOWO UNIVERSITY

B.A. Dramatic Arts, Dramatic Arts - Theatre Management

Focused on Theatre Management, gaining comprehensive knowledge in dramatic arts and theatrical production. Developed skills in managing various aspects of theatre, from production to administration.

LAUTECH INTERNATIONAL COLLEGE

Senior Secondary School Certificate, General Studies

Completed secondary education, achieving the Senior Secondary School Certificate. Acquired foundational knowledge across various subjects, preparing for higher education.