Looking for a job

Adela Guenette

@adelaguenette

Message

I support clients and resolve policy discrepancies through accurate data analysis.

United States

Message

What I'm looking for

I'm looking to contribute my client support, data accuracy, and problem-solving skills to a dynamic organization where I can deliver outstanding service and support efficient workflows.

At Ebix, I serve as the primary email contact for assigned clients, providing timely support and resolving issues.

I review and update insured account data in ODSPro and Civet, helping maintain accuracy and compliance with policy requirements. I also generate and analyze Excel referral reports to identify accounts on hold and communicate coverage decisions with clients.

My work combines detailed data entry, research, proofreading, and clear client correspondence. I enjoy collaborating with teams while independently managing tasks that keep workflows moving smoothly.

Previously, as an Assistant Manager at Jimmy John’s, I managed shift operations, supported customers, and upheld quality standards and procedures.

Experience

Work history, roles, and key accomplishments

Current

Client Service Analyst

Current

Ebix, Inc.

Jun 2023 - Present (3 years 4 months)

Serve as the primary point of contact for assigned clients via email, providing timely support and issue resolution. Liaised with clients and producers to resolve policy discrepancies and ensure regulatory compliance.

ODS Pro Civet Excel Outlook Data Entry client support Project Management Regulatory Compliance

Assistant Manager

Jimmy John's

Jul 2020 - Jun 2023 (2 years 11 months)

Managed operations during shifts with full awareness of employee and customer activities. Prepared fresh ingredients and maintained quality standards per the operations manual.

POS systems Customer Service Operations Management Quality Standards