Adegoke Itunu
@adegokeitunu
Operations Manager at DEXTA AFRICA LIMITED, improving workflows by 20% across 300+ concurrent client cases.
NigeriaWhat I'm looking for
At DEXTA AFRICA LIMITED, I support daily operations across a live portfolio of 300+ concurrent client cases. I coordinate priorities and team workloads, and standardized workflows that improved operational efficiency by 20%.
I’ve also designed and supported operational improvement projects from scoping through rollout and tracking, contributing to a 15% increase in productivity and client retention. I prepare reports and dashboards in Microsoft Excel and Google Sheets to give leadership visibility into execution, risks, and priorities.
Earlier at DEXTA AFRICA LIMITED, I redesigned the customer advocate onboarding process, reducing time-to-productivity by 23%. At YEMSAYS PROPERTIES AND INVESTMENT LIMITED, I analyzed sales pipeline information and streamlined client communication workflows to support stronger conversion and faster issue resolution.
Experience
Work history, roles, and key accomplishments
Operations Manager
DeXta Africa Limited
Nov 2023 - Present (3 years)
Support daily organizational operations across a live portfolio of 300+ concurrent client cases, coordinating priorities, information, and workflows. Standardized team workflows and operating procedures, improving operational efficiency by 20% and contributing to a 15% increase in productivity and client retention.
Customer Service Specialist
DeXta Africa Limited
May 2023 - Nov 2023 (6 months)
Supported day-to-day customer operations through client communication, subscription setup, documentation, issue tracking, and follow-up. Redesigned the new-hire onboarding process for customer advocates, reducing time-to-productivity by 23% and contributing to a 13% increase in subscription usage.
Customer Relation Manager
Yemsays Properties and Investment Limited
Aug 2022 - Feb 2023 (6 months)
Coordinated client communication, follow-up, records, and service activities within a real-estate and investment environment. Analyzed sales pipeline and conversion information to identify gaps and support management decisions, improving lead conversion by 15% and reducing issue-resolution time by 30%.
Education
Degrees, certifications, and relevant coursework
Pan-Atlantic University
Essential Management Skills Program, Management
Completed the Essential Management Skills Program in March 2024.
Metropolitan School of Business and Management UK
Role of Operations in Business Management, Business Management
Completed the Role of Operations in Business Management program in June 2024.
Ladoke Akintola University of Technology
Bachelor of Technology (Honours), Human Anatomy
2015 - 2021
Bachelor of Technology (Honours) in Human Anatomy from Ladoke Akintola University of Technology, completed in 2021.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
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