At Motive, I managed a Mid-Market portfolio across onboarding, renewals, churn forecasting, EBRs, and QBRs. I drove $1.2M in ARR growth during 2024 and partnered with Account Executives to close a $500K TCV renewal.
At DigiLavida, I owned the customer lifecycle from onboarding through ongoing account management. Strategic account planning and proactive check-ins helped me achieve 137% NRR and 90% GRR.
At LumovyTechnologySolutions, I supported Microsoft's partner ecosystem as a Partner Program Manager. I coordinated with Engineering, Program Management, and Partner Success to resolve blockers and streamline onboarding, activation, and engagement.
Earlier at Motive, I worked as a SeniorAccount Executive and SalesDevelopmentRepresentative, handling account responsibilities, product demonstrations, prospect qualification, and churn management. At GlobalFunctionServices, I pioneered the HomeSecurity division launch, and at ImperialResourceGroup, I reduced monthly marketing expenditure by 22% through customer survey initiatives.
