Adedayo Ojediran
@adedayoojediran
I resolve high-volume customer issues and improve service outcomes through accurate, empathetic support.
NigeriaWhat I'm looking for
I've supported customers at IBEDC and Bhozz Ltd (Xerox), resolving high volumes of service and technical enquiries through phone and email.
At IBEDC, I handled 50–70 daily customer enquiries with a 95% resolution rate, reduced complaint escalation by 30%, and improved customer satisfaction scores by 45%. I also maintained 99% billing-data accuracy, onboarded more than 140 employees, and provided professional technical support for customers’ energy supply challenges.
Earlier at Bhozz Ltd (Xerox), I managed 50+ customer interactions daily, achieved 90%+ customer satisfaction, and strengthened repeat business through relationship management and sales support.
I'm building further capability in data science, AI automation, data analytics, Excel, and customer experience while bringing over 10 years of hands-on customer service experience.
Experience
Work history, roles, and key accomplishments
Customer Care Specialist
IBEDC
Sep 2019 - May 2026 (6 years 8 months)
Handled 50-70 customer inquiries daily with a 95% resolution rate, reduced complaint escalation by 30%, and improved customer satisfaction scores by 45%. Maintained 99% data accuracy in billing records and contributed to smooth operations.
Technical Support / Sales Engineer
Bhozz Ltd (Xerox)
Jul 2012 - Jun 2019 (6 years 11 months)
Managed 50+ customer interactions daily, achieving a 90%+ customer satisfaction rating. Increased repeat business through strong relationship management and provided exceptional customer service and sales.
Education
Degrees, certifications, and relevant coursework
University of East London
Master of Science, Data Science
Pursuing a Master of Science in Data Science.
Federal University of Agriculture, Abeokuta
Postgraduate Diploma, Electrical Engineering
Postgraduate Diploma in Electrical Engineering.
The Polytechnic, Ibadan
Higher National Diploma, Electrical Engineering
Higher National Diploma in Electrical Engineering.
The Polytechnic, Ibadan
National Diploma, Electrical Engineering
National Diploma in Electrical Engineering.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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