Addine Brown
@addinebrown
I drive sales growth through exceptional customer service and team leadership.
ZimbabweWhat I'm looking for
I've built customer relationships and sales opportunities at Startec, Ibex Global, and as a Sales Rep Credit Clerk. At Startec, I resolved customer issues, increased satisfaction ratings by 30%, and maintained a 95% response rate for high-volume inquiries.
At Ibex Global, I researched competitors, developed sales strategies, identified client needs, and built long-term professional partnerships. I also led change management, team restructuring, and remote-work initiatives to improve productivity, retention, and operating costs.
I'm motivated by delivering exceptional service, solving problems, and helping teams create lasting customer relationships.
Experience
Work history, roles, and key accomplishments
Sales Rep Credit Clerk
Ibex Global
Dec 2025 - Feb 2026 (2 months)
Resolved customer problems, immediately escalating critical issues to supervisor with prompt mitigation. Identified client needs and made suitable product and service recommendations to meet requirements.
Team Manager
Ibex Global
Jun 2020 - Nov 2025 (5 years 5 months)
Led change management process, driving seamless adoption and minimizing disruptions, to increase team productivity. Integrated remote work policy to increase employee retention and reduce operating costs.
Sales Agent
Ibex Global
Jun 2020 - Nov 2025 (5 years 5 months)
Used strong research and market penetration skills to generate new sales opportunities. Researched and studied competitor information to determine appropriate sales strategies to target new customers.
Customer Service Rep
Startec
Oct 2019 - Apr 2020 (6 months)
Resolved customer issues swiftly, boosting satisfaction ratings by 30%. Utilized CRM tools to track customer interactions, improving follow-up success.
Education
Degrees, certifications, and relevant coursework
Guys Hill High School
High School Diploma, General Studies
2013 - 2018
Completed high school education at Guys Hill High School from 2013 to 2018.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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