Luyolo Malongo
@luyolomalongo
Customer service professional with a track record of increasing service quality.
What I'm looking for
I am a dedicated customer service professional with over a year of experience in sales and team leadership. My journey has been marked by a commitment to enhancing service quality and driving sales growth. I excel in building trust and relationships with customers, ensuring their needs are met while also identifying opportunities for upselling services.
At La Granson International, I took on the dual role of Team Leader and Sales Consultant, where I not only led my team but also actively participated in training and mentoring new recruits. My ability to create a welcoming environment and provide exceptional customer service has been pivotal in resolving inquiries and complaints effectively. I pride myself on maintaining professionalism in all interactions, which has contributed to my success in this field.
Experience
Work history, roles, and key accomplishments
Sales Consultant
La Granson International
Sep 2023 - Jan 2025 (1 year 4 months)
As a Sales Consultant and Team Leader, I assisted in training and mentorship for new members, up-selling financial services, contracts, phones, credit cards, and loans. I created a welcoming environment and provided excellent customer service, addressing customer inquiries and complaints professionally.
Education
Degrees, certifications, and relevant coursework
Siwali Senior Secondary
Matric, General Education
2021 - 2021
Grade: Grade 12
Completed Matric (Grade 12) at Siwali Senior Secondary, gaining foundational knowledge and skills necessary for further education and professional development.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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