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Addina Jenkins

@addinajenkins

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I build healthcare programs that improve compliance, adoption, and measurable workforce outcomes.

United States

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What I'm looking for

I'm looking to lead client-facing healthcare programs where I can improve adoption, compliance, workflows, and measurable outcomes through stakeholder partnership, data-driven strategy, and scalable service delivery.

At Harborview Medical Center, I manage employee health programs serving 6,000+ employees, including a 2,000+ case portfolio maintained at 99% compliance through a REDCap-based CRM and proactive risk stratification.

I've led return-to-work, ergonomics, regulatory compliance, and staff-training initiatives that improved outcomes: a 90% successful return rate, 25% fewer ergonomic injuries, and a 40% reduction in repeat incidents. I translate healthcare workflow and incident data into practical strategies, executive reporting, and measurable ROI.

My background spans acute care, B2B ergonomic consulting, occupational hand therapy, workers' compensation, and rehabilitation operations. I bring hands-on experience with EHR/EMR transitions, client onboarding, stakeholder alignment, process improvement, and regulatory compliance.

Experience

Work history, roles, and key accomplishments

Current

Occupational Therapist & Program Manager

Current

Harborview Medical Center

Jan 2021 - Present (5 years 8 months)

Managed a 2,000+ case portfolio to 99% compliance by architecting a REDCap-based CRM and driving escalations to resolution. Maintained 94% compliance across 6,000 employees and reduced repeat incidents by 40% year-over-year.

REDCap CRM EMR EHR Risk Stratification Stakeholder Engagement Program Management Data Analysis Compliance Training Onboarding

Occupational Therapist & Ergonomic Consultant

ErgoFit Consulting

Jan 2019 - Jan 2021 (2 years)

Delivered customized ergonomic onboarding, training, and ROI reporting for healthcare and biotech clients. Conducted worksite evaluations that reduced workplace injury rates 30%.

Ergonomics Onboarding Training ROI Reporting Worksite Assessments Client Consulting

Occupational Hand Therapist

IRG

Jan 2018 - Jan 2021 (3 years)

Advocated for patients by appealing insurance denials, securing coverage for ~80% of denied cases. Introduced MedBridge for video-based home exercise programs.

Insurance Appeals Patient Advocacy MedBridge Home Exercise Programs (HEP)

Occupational Therapist, Inpatient Acute Care

Harborview Medical Center

Jan 2017 - Jan 2021 (4 years)

Reduced readmission rates 15% through proactive discharge planning and structured handoff coordination. Developed individualized patient education and improved clinical documentation processes.

Discharge Planning Patient Education Clinical Documentation multidisciplinary coordination Communication Skills

Occupational Hand Therapist

Washington Hand Therapy

Jan 2016 - Jan 2018 (2 years)

Built referral relationships with surgeon practices and established clinic setup from the ground up. Advocated for patients by appealing insurance denials.

Referral Development Clinic Setup Insurance Appeals Patient Advocacy

Occupational Therapist

Northwest Hospital

Jan 2013 - Jan 2016 (3 years)

Developed and launched a Pre-Operative Joint Replacement education program, improving patient preparedness scores 35%. Reduced average length of stay by 1.5 days through multidisciplinary coordination.

Program Development Patient Education multidisciplinary coordination Process Improvement

Occupational Therapist — Work Conditioning

WorkAble Solutions

Jan 2012 - Jan 2013 (1 year)

Managed complex workers' compensation cases, reducing resolution time 30% through proactive coordination. Optimized billing and coding compliance, reducing claim denials 20%.

Workers’ Compensation Case Management Billing Compliance Coding Coordination

Occupational Therapist / Interim Rehab Director

Infinity Rehab

Jan 2010 - Jan 2012 (2 years)

Served as Interim Director of Rehabilitation for 3 months, managing daily operations, staff scheduling, and compliance while maintaining 100% regulatory adherence.

Rehabilitation Management Staff Scheduling Compliance Operations