Shivani Ruparelia
@shivaniruparelia
Enterprise account and customer success leader driving SaaS retention and global expansion.
United StatesWhat I'm looking for
I’m an Enterprise Account Manager and Customer Success leader with 15+ years managing complex, relationship-intensive accounts across Fortune 500 corporations, government agencies, healthcare systems, and universities. I’m known for 100% enterprise account retention and consistent above-quota performance (102–108%).
I take full ownership of proposal development, contract negotiation, and renewals—authored proposals, presented to executive and senior HR stakeholders, and closed renewals and expansions independently. As an embedded sales enablement partner and subject matter expert, I helped drive global SaaS expansion, multi-location contract growth, and international program delivery.
At Humanscale Consulting, I managed a $500K+ book of business spanning 30+ accounts, including 4 active enterprise accounts at any given time, while serving as the primary point of contact for enterprise onboarding, adoption, and ongoing platform success. I sell and manage ergoIQ—building client-facing resources (1-pagers and pitch decks), delivering product demonstrations, and joining sales calls and client meetings to accelerate deal progression through clinical credibility.
My results are reinforced by a clinical background as a licensed occupational therapist (and Certified Ergonomic Assessment Specialist), which strengthens trust and communication in health, benefits, and wellness environments. I’ve led national engagement programs (lunch-and-learns, ergoIQ certification courses, ergonomic wellness days) and driven major expansions such as JPMorgan’s rollout to 10,000+ licenses and international certification training across the Philippines and India.
Experience
Work history, roles, and key accomplishments
Private Concierge Health Advisor
Independent Practice
Jan 2010 - Present (16 years 5 months)
Operated a referral-only private concierge health advisory serving high-net-worth clients and C-suite executives, sustaining multi-year relationships through consistent outcomes. Acted as a single trusted point of contact by advising clients and coordinating third-party specialists across post-surgical recovery, neurological events, and functional lifestyle optimization.
Private Concierge OT
Independent Practice
Jan 2010 - Present (16 years 5 months)
Provided discreet, referral-only private occupational therapy and concierge health advisory to high-net-worth individuals, C-suite executives, and public figures on an out-of-pocket basis. Delivered in-home post-surgical recovery and neurological rehabilitation support, ergonomic consulting, and home modification guidance for long-term, retained client relationships.
Managed a $500K+ enterprise book across 30+ accounts and sold ergoIQ across new business and expansions, serving as primary point of contact for onboarding, adoption, and success. Exceeded quota every year at 102–108%, expanded JPMorgan to international service delivery, and grew the portfolio with Fortune 500 clients including Blackstone, AIG, Adobe, CPPIB, and TPG.
Provided high-acuity occupational therapy care across transplant, LVAD, ECMO, and neurorehabilitation units at an academic medical center. Designed individualized return-to-life strategies, adaptive equipment and home modification plans, and guided patient and family transitions from acute inpatient care while maintaining strict confidentiality.
Education
Degrees, certifications, and relevant coursework
Temple University
Bachelor of Science in Exercise Physiology, Exercise Physiology
Earned a B.S. in Exercise Physiology from Temple University.
Temple University
Master of Science in Occupational Therapy, Occupational Therapy
Earned an M.S. in Occupational Therapy from Temple University.
Temple University
Master of Science, Occupational Therapy
Earned an M.S. in Occupational Therapy from Temple University.
Temple University
Bachelor of Science, Exercise Physiology
Earned a B.S. in Exercise Physiology from Temple University.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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