Adaugo Inegbu
@adaugoinegbu
Customer Relations & Retention professional focused on loyalty, relationship management, and problem resolution.
NigeriaWhat I'm looking for
I’m a customer-focused professional with expertise in relationship management, customer retention, and problem resolution. At AB Microfinance Bank, I proactively reactivated dormant accounts and addressed complaints to ensure satisfaction and loyalty, while educating clients on banking products to drive adoption.
I also bring leadership and operational support experience, including supervising and training junior cashiers, monitoring daily transactions for accuracy, and enhancing customer experience through effective service strategies. My background includes inventory and stock control work as a Store Keeper, and I’m committed to delivering exceptional, personalized solutions that contribute to organizational success.
Experience
Work history, roles, and key accomplishments
Customer Relations & Retention
AB Microfinance Bank
Jan 2021 - Present (5 years 4 months)
Proactively contacted customers to reactivate dormant accounts, helping drive retention and successfully reactivated over 50% of dormant accounts. Addressed complaints and educated clients on banking products, while supervising and training junior cashiers to ensure operational excellence.
Manager, KC Gaming Network
KC Gaming Network Company
Jan 2017 - Jan 2018 (1 year)
Managed staff activities, resolved customer complaints promptly, and improved the customer experience through effective service strategies. Monitored daily operations and reviewed financial transactions to ensure accuracy.
Store Keeper
Luchiz Store
Jan 2015 - Jan 2016 (1 year)
Managed inventory and ensured seamless stock control with timely reporting. Handled customer inquiries and complaints professionally to support a smooth store experience.
Education
Degrees, certifications, and relevant coursework
University of Nigeria, Nsukka
Bachelor of Science (B.Sc.), Business Education
2011 - 2015
Earned a B.Sc. in Business Education from the University of Nigeria, Nsukka from 2011 to 2015.
Atta Girls Secondary School, Atta
Secondary Education, Secondary Education
2004 - 2009
Completed Secondary Education at Atta Girls Secondary School, Atta from 2004 to 2009.
Central School, Umudim
First School Leaving Certificate, Primary Education
1997 - 2003
Obtained a First School Leaving Certificate from Central School, Umudim between 1997 and 2003.
Availability
Location
NigeriaAuthorized to work in
Job categories
Interested in hiring Adaugo?
You can contact Adaugo and 90k+ other talented remote workers on Himalayas.
Message AdaugoFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
