Adarsh Kumar
@adarshkumar17
I build ServiceNow ITSM, CMDB, catalog, and workflow automation solutions that reduce manual effort.
IndiaWhat I'm looking for
I've built and customized ServiceNow ITSM, Service Catalog, and CMDB solutions at Bosch Global Software Technologies, translating business requirements into platform enhancements aligned with ITIL practices.
I automated request fulfillment with Flow Designer and Subflows, reducing manual effort by nearly 35% across support teams. I also delivered secure REST API integrations, IntegrationHub actions, and OAuth 2.0 configurations for external data exchange.
My work includes Business Rules, Script Includes, Client Scripts, UI Actions, GlideAjax, catalog items, Record Producers, Variable Sets, Service Portal widgets, Scheduled Jobs, and notifications. I manage CMDB data through CI class management and CI relationships to improve platform governance.
I've also built low-code applications in App Engine Studio using Scoped Applications for isolated logic and Global Applications for shared utilities. As a ServiceNow CIS-certified developer, I support testing, defect fixes, Update Set deployments, and scalable platform development.
Experience
Work history, roles, and key accomplishments
ServiceNow Developer
Bosch Global Software Technologies
Jul 2022 - Mar 2025 (2 years 8 months)
Developed and customized ServiceNow ITSM modules including Incident, Problem, Change, Request Management, Service Catalog, and CMDB. Automated request fulfillment using Flow Designer and Subflows, reducing manual effort by nearly 35%.
ServiceNow Intern
Bosch Global Software Technologies
Apr 2022 - Jun 2022 (2 months)
Configured ServiceNow applications including Incident Management, Change Management, Knowledge Management, and Service Catalog. Built platform customizations using UI Policies, Client Scripts, Business Rules, forms, lists, and reports.
Education
Degrees, certifications, and relevant coursework
SRM University
Bachelor of Technology, Computer Science and Engineering
2018 - 2022
Grade: 8.9 CGPA
Pursued a Bachelor of Technology in Computer Science and Engineering, achieving a CGPA of 8.9.
ServiceNow
Certified Implementation Specialist (CIS), ServiceNow
Certified Implementation Specialist (CIS) certification from ServiceNow.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Skills
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