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Adam User

@adamuser20

IT Operations Specialist at Secondnature automating employee onboarding and improving endpoint security across Windows and macOS.

Israel

Message

At Secondnature, I manage enterprise Windows and macOS environments and automate employee onboarding and offboarding with PowerShell and Microsoft Graph.

I also implemented endpoint security measures and created IT automation to reduce manual operational tasks and improve onboarding efficiency.

At Touchcast, I supported global macOS and Windows environments, managed device provisioning and zero-touch onboarding, and automated software deployment and patching with Python and Bash.

Earlier, at Pipl Inc., I automated onboarding workflows and built self-service automation that reduced manual workload by over 40%. At Twistech, I administered NetApp ONTAP storage and supported VMware and Hyper-V infrastructure.

Experience

Work history, roles, and key accomplishments

Current

IT Operations Specialist

Current

Secondnature

Jan 2025 - Present (1 year 9 months)

Managed enterprise Windows and macOS environments using Microsoft Intune, ABM, and AzureAD. Automated employee onboarding and offboarding using PowerShell and Microsoft Graph, and implemented security baselines to improve endpoint security.

Microsoft Intune ABM Azure AD PowerShell Microsoft Graph Windows Autopilot MacOS Microsoft Defender For Endpoint GRC ITIL JSM SLA KPIs

IT Specialist

Touchcast

Jan 2024 - Dec 2025 (1 year 11 months)

Supported global macOS and Windows environments using Jamf, Okta, and Microsoft 365. Managed provisioning, software deployment, and Zero Touch onboarding for enterprise devices, and automated software deployment and patching using Python and Bash.

Jamf Okta Microsoft 365 MacOS Windows Python BASH SPF DKIM DMARC Cisco IronPort SSO MFA SCIM SOC2

IT Specialist

Pipl Inc.

Jan 2021 - Dec 2024 (3 years 11 months)

Managed daily IT operations across macOS, Windows, Google Workspace, and JumpCloud. Automated onboarding and offboarding workflows using REST APIs, Python, and SCIM integrations, and improved IT efficiency by building self-service automation.

MacOS Windows Google Workspace JumpCloud REST APIs Python SCIM AWS GCP Salesforce NetSuite Atlassian

IT System Administrator

Twistech

Jan 2019 - Dec 2021 (2 years 11 months)

Managed NetApp ONTAP storage including provisioning, snapshots, and capacity management. Supported VMware and Hyper-V virtualization infrastructure, and administered Windows Server, Active Directory, DNS, DHCP, and enterprise file services.

NetApp ONTAP VMWare Hyper V Windows Server Active Directory DNS DHCP Jamf PowerShell ITIL

Help Desk Specialist

Wall Street English

Jan 2017 - Dec 2019 (2 years 11 months)

Provided day-to-day help desk support for employees across hardware, software, and account issues. Diagnosed and repaired Windows laptops, printers, peripherals, and connectivity problems, and troubleshot Microsoft Outlook and Exchange Server issues.

Help Desk Windows Outlook Microsoft Exchange Server hardware troubleshooting Software Troubleshooting