Adams Imuetinyan
@adamsimuetinyan
Dedicated technical support professional with a focus on customer service.
What I'm looking for
I am a dedicated and customer-centric professional with a robust background in technical support across various industries. My experience in troubleshooting complex systems, collaborating with diverse teams, and delivering client-focused solutions allows me to provide exceptional customer service, utilizing Customer Relationship Management (CRM) Systems like Intercom.
I prioritize understanding customer needs, resolving issues promptly, and ensuring top-notch service delivery. My technical expertise, combined with strong communication and problem-solving skills, enables me to deliver efficient solutions while fostering positive client relationships. In my current role as Customer Support Lead at Doyen Partners, I manage a team of customer service representatives, monitor performance, and implement service improvements to enhance customer experience.
Experience
Work history, roles, and key accomplishments
Customer Support Lead
Doyen Partners
May 2023 - Present (2 years 1 month)
Managed and led a team of Customer Service representatives, monitoring performance and analyzing data to inform service improvements. Handled complex customer inquiries and complaints escalated from frontline staff, while developing and implementing customer service policies to enhance delivery.
Technical Support Engineer – Client Services
Compact Manifold & Energy Services Ltd
Nov 2015 - May 2023 (7 years 6 months)
Provided technical assistance and customer support during the Ata Field Development Project, acting as the primary liaison between clients and technical teams. Diagnosed and resolved customer-reported technical issues, ensuring compliance with safety protocols and documenting interactions to improve service delivery.
Education
Degrees, certifications, and relevant coursework
Igbinedion University
Bachelor of Engineering (Honours), Mechanical Engineering
Completed a Bachelor of Engineering with Honours in Mechanical Engineering. Focused on core mechanical engineering principles and their applications.
Negbenebor International School
West African Senior School Certificate, Secondary Education
Completed secondary education and obtained the West African Senior School Certificate Examination (WASSCE). Studied a broad curriculum across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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