Open to opportunities

Adams Imuetinyan

@adamsimuetinyan

Message

Dedicated technical support professional with a focus on customer service.

Nigeria

Message

What I'm looking for

I am looking for a role that values customer engagement and offers opportunities for professional growth.

I am a dedicated and customer-centric professional with a robust background in technical support across various industries. My experience in troubleshooting complex systems, collaborating with diverse teams, and delivering client-focused solutions allows me to provide exceptional customer service, utilizing Customer Relationship Management (CRM) Systems like Intercom.

I prioritize understanding customer needs, resolving issues promptly, and ensuring top-notch service delivery. My technical expertise, combined with strong communication and problem-solving skills, enables me to deliver efficient solutions while fostering positive client relationships. In my current role as Customer Support Lead at Doyen Partners, I manage a team of customer service representatives, monitor performance, and implement service improvements to enhance customer experience.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Lead

Current

Doyen Partners

May 2023 - Present (2 years 1 month)

Managed and led a team of Customer Service representatives, monitoring performance and analyzing data to inform service improvements. Handled complex customer inquiries and complaints escalated from frontline staff, while developing and implementing customer service policies to enhance delivery.

Customer Service Team Leadership Performance Monitoring Data Analysis Policy Development Stakeholder Engagement CRM Systems Intercom Problem Solving

Technical Support Engineer – Client Services

Compact Manifold & Energy Services Ltd

Nov 2015 - May 2023 (7 years 6 months)

Provided technical assistance and customer support during the Ata Field Development Project, acting as the primary liaison between clients and technical teams. Diagnosed and resolved customer-reported technical issues, ensuring compliance with safety protocols and documenting interactions to improve service delivery.

Technical Support Client Services Project Management Troubleshooting Technical Documentation Customer Relationship Management Microsoft Office Suite

Education

Degrees, certifications, and relevant coursework

Igbinedion University

Bachelor of Engineering (Honours), Mechanical Engineering

Completed a Bachelor of Engineering with Honours in Mechanical Engineering. Focused on core mechanical engineering principles and their applications.

Negbenebor International School

West African Senior School Certificate, Secondary Education

Completed secondary education and obtained the West African Senior School Certificate Examination (WASSCE). Studied a broad curriculum across various subjects.