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Adam Bean

@adambean

Operations leader at Torticity who scaled document retrieval across 100,000+ cases and cut annual team costs by 42.5%.

At Torticity, I redesigned document retrieval operations, reducing annual team salary costs from $1.2M to $690K while scaling support across 100,000+ active cases. I also built a structured database of 75,000 entities and established quality controls and KPIs for retrieval workflows.

As Director, Business Operations at Torticity, I directed operations across 75,000+ Mass Tort cases and advised 30+ law firm partners. I developed operational playbooks and SOPs, and coached five Case Coordinators into Campaign Manager roles.

At Bankrate.com / Red Ventures, I managed consumer banking data operations and partnered with Quality Control to move a manual workflow to an offshore BPO model, reducing annual team salary costs by 60%. Earlier, I managed multi-location operations at Valet Park of America.

Experience

Work history, roles, and key accomplishments

Director, Document Retrieval Operations

Torticity, LLC

Mar 2023 - Jan 2026 (2 years 10 months)

Redesigned operating model by shifting functions to offshore BPO team, cutting annual salary costs by 42.5% and scaling operations across 100,000+ active cases. Built structured custodian database and implemented AI-assisted automation, contributing to headcount reduction without impacting quality.

Operations Management Process Optimization KPI Tracking Data Analysis AI Automation Vendor Management Team Leadership Root Cause Analysis Quality Control (QC)Compliance

Director, Business Operations

Torticity, LLC

Jun 2022 - Mar 2023 (9 months)

Directed operations across 75,000+ Mass Tort cases, leading five Campaign Managers and a coordination team of 50+. Designed scalable playbooks and SOPs, and coached five Case Coordinators into Campaign Manager roles.

Operations Management Team Leadership SOP Development Data Analysis Stakeholder Management Coaching Process Improvement

Senior Manager, Business Operations

Torticity, LLC

Apr 2021 - Jun 2022 (1 year 2 months)

Scaled a 35-person Case Coordinator team in six months to support 50,000 Mass Tort cases during hypergrowth. Hired and developed 50+ employees and established SOPs, reporting cadences, and KPI frameworks.

Team Building Hiring Onboarding SOP Development KPI Frameworks Process Standardization Data Analysis

Manager, Business Operations

Bankrate.com / Red Ventures

Jan 2016 - Apr 2021 (5 years 3 months)

Led a team of 12 Market Analysts aggregating consumer banking interest rate data from 5,000+ financial institutions. Partnered with Quality Control to digitize workflows and transition to an offshore BPO model, reducing annual salary costs by 60%.

Operations Management Data Analysis Process Improvement Vendor Management SOP Development Quality Control Stakeholder Management

Workflow Manager / Quality Control / Market Analyst

Bankrate.com / Red Ventures

Nov 2007 - Jan 2016 (8 years 2 months)

Progressively promoted through analytical and operational roles supporting financial data collection, validation, and publication. Standardized workflows, schedules, and quality controls to meet strict publishing deadlines.

Data Collection Data Validation Quality Control Workflow Standardization Compliance Audit

Location Operations Manager

Valet Park of America

Jan 2002 - Dec 2007 (5 years 11 months)

Managed multi-location operations at a high-volume ski resort, overseeing 20+ employees. Led hiring, training, scheduling, and performance management while maintaining profitability and customer satisfaction.

Operations Management Team Leadership Hiring Training Scheduling Performance Management Customer Satisfaction