Omar Fall
@omarfall
Experienced customer support professional with a focus on driver satisfaction.
What I'm looking for
I am a dedicated professional with extensive experience in customer support and coordination roles across various sectors. My journey has taken me from assisting taxi drivers at Yandex in Moscow to monitoring banking interfaces in the UEMOA zone. Each role has honed my ability to communicate effectively and resolve issues promptly, ensuring that both clients and service providers are satisfied.
Throughout my career, I have developed a strong skill set in customer relations, problem-solving, and operational support. My time at CanalPlus Africa allowed me to engage with subscribers directly, enhancing their experience and contributing to service renewals. I am passionate about leveraging my skills to improve service delivery and foster positive relationships in any organization I join.
Experience
Work history, roles, and key accomplishments
International Taxi Support
Yandex
Feb 2023 - Present (2 years 4 months)
Coordinated between Yango taxi drivers and provided written support to enhance performance and driver satisfaction. Assisted drivers with inquiries, collected feedback, and managed itineraries.
Monitoring and Mailing
GIM UEMOA
Jun 2022 - Nov 2022 (5 months)
Monitored banking interfaces in the UEMOA zone, managed ATM operations, and facilitated communication between banks and electronic payment supports.
Sales Service
CanalPlus Africa
Sep 2021 - Jun 2022 (9 months)
Engaged with subscribers to encourage renewals, conducted customer satisfaction surveys, and provided support to VIP and English-speaking clients.
Information Desk
International Airport
Jan 2019 - Jan 2020 (1 year)
Provided information to passengers regarding flight schedules and assisted with lost or forgotten luggage inquiries.
Education
Degrees, certifications, and relevant coursework
SUP INFO DAKAR
DUT in Network Administrator, Networks and Telecommunications
2014 - 2017
Université Cheikh Anta Diop de Dakar
License 2, English
2015 - 2016
Availability
Location
Authorized to work in
Website
onlinedoctranslator.comJob categories
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