Adaeze Nweke

Evaluated AI-generated responses for accuracy, relevance, safety, and adherence to project guidelines while comparing multiple outputs and selecting the best quality match. Identified inconsistencies and potential bias and completed high-volume text, image, and audio annotation tasks with productivity and quality targets.

Managed complex contractual relationships, mitigating contract risks to reduce potential financial losses. Led cross-functional teams to deliver key projects on time and within scope.

Provided live chat support to multiple customers simultaneously while exceeding team handle-rate expectations. Managed customer interactions via HubSpot CRM and resolved 80+ customer queries daily across phone, email, and live chat.

Led daily operations and service delivery for a 20+ member team, improving satisfaction through training and QA programs. Implemented CRM-based guest feedback tracking and reduced operational delays through scheduling and workflow coordination.

Handled guest check-ins, bookings, inquiries, and complaints while maintaining high post-stay satisfaction ratings. Implemented a digitized booking system to streamline guest record management and reduce manual errors.

Provided multichannel customer support (voice, chat, and email) for technical and billing inquiries, achieving strong first-contact resolution. Updated CRM systems, trained team members on new tools, and contributed to improved case-tracking accuracy.

Drove sales growth through upselling, personalized recommendations, and relationship-building with customers.

Earned a Bachelor of Arts (B.A.) from the National Open University of Nigeria in 2023.

Earned a Bachelor of Arts (B.A.) from Nnamdi Azikiwe University in 2016.