Adachukwu Okafor

Sourcing and qualifying international leads through targeted social selling, cold emails, and digital outreach. Managing the end-to-end sales cycle, handling client objections, and securing monthly contract commitments.

Proactively engaged inbound leads and clients via Slack and email, qualifying requests by urgency and fit before routing to the right team. Maintained under 2-hour response time and 100% CRM logging of every interaction and follow-up.

Served as primary support contact for a community of 200+ members across live chat and messaging platforms, handling 40-60 member inquiries weekly with a 95% satisfaction rate. Managed real-time chat support during live community events with an average response time under 5 minutes.

Managed over 100 public inquiries per day during the 2023 Nigerian general election campaign period via phone, email and in person, maintaining professional tone throughout high-pressure periods. Resolved voter registration and programme inquiries with an average turnaround of under 48 hours.

Supported a cohort of 300+ learners via peer support channels, resolving 25-35 platform and course-related inquiries weekly with a first-contact resolution rate of approximately 80%. Documented recurring technical questions into a shared FAQ resource that reduced repetitive inquiry volume by approximately 30%.

Handled customer complaints about deliveries and logistics via phone and chat for a fleet serving 30+ daily routes, maintaining a 92% complaint resolution rate. Reduced delivery discrepancy complaints by approximately 25% within 6 months by introducing a verification step on high-value order records.

Engaged directly with community members on a USAID-funded health programme, achieving a 65% re-engagement rate with patients who had missed scheduled appointments through consistent follow-up outreach.

Chief Customer Experience Officer Executive certification from the Institute of Management, Technology & Finance in 2024.

AI Career Essentials certification from ALX Africa in 2024.

Office Administration Professional certification from the Institute of Management and Finance in 2024.

Data Science and Analytics certification from ALX Africa, completed in 2024.

Care Certificate (Standards 1 to 15) from CPD Online College UK in 2024.

Customer Service Representative certification from Coursera in 2024.

Career Essentials in Artificial Intelligence certification from LinkedIn Learning and Microsoft in 2024.

Virtual Assistant Professional certification from ALX Africa in 2024.

Completed the National Youth Service Corps (NYSC) in 2022.

Grade: Second Class Upper Division

Associates Degree in Health Information Management from the School of Health Information Management, NAUTH, Nnewi, with Second Class Upper Division.