Looking for a job

Victory Rufus

@victoryrufus

Customer Service Representative at Okhard Machinery Tools, handling product inquiries and complaints with clear follow-up.

Nigeria

Message

What I'm looking for

I’m ready to grow into order processing, shipment coordination, and broader customer service responsibilities, and I’m prepared to learn company-specific order and carrier systems.

At Okhard Machinery Tools, I handled customer inquiries, shared product information, and supported the resolution of product complaints. I also documented customer accounts and kept records accurate for service continuity and follow-up.

With the I-REV Scholarship Program, Ghana, I responded to participant and school inquiries by email, WhatsApp, and social messaging. I tracked pending requests and followed up on interviews, scores, codes, and outstanding requirements.

My experience also includes supporting client-facing and administrative activities at Lakeshore Cancer Center and serving as a point of contact for students at Babcock University. I’m ready to grow into order processing, shipment coordination, and broader customer service responsibilities.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Okhard Machinery Tools

Jul 2025 - Dec 2025 (5 months)

Handled customer inquiries, provided product information, and addressed complaints by listening carefully and supporting resolution. Documented customer accounts and maintained accurate records for continuity of service.

Customer Inquiry Resolution Complaint Handling Record keeping Documentation

Student Senator & Welfare Officer

Babcock University

Jan 2024 - Jan 2025 (1 year)

Served as a trusted point of contact for students, listening to concerns and communicating next steps. Gathered feedback, identified recurring issues, and advocated for improvements, contributing to student engagement of over 50%.

Student Advocacy Feedback Collection Stakeholder Communication Problem Solving

Intern

Lakeshore Cancer Center

Jun 2024 - Aug 2024 (2 months)

Supported client-facing and administrative activities, responding to inquiries and directing requests appropriately. Maintained organized and confidential records, and supported research, data collection, and Excel-based analysis.

Data Entry Excel Record keeping Confidentiality Research

Account & Chat Support

I-REV Scholarship Program

Responded to participant and school inquiries through email, WhatsApp and social messaging channels, providing clear and timely support. Followed up on interviews, scores, codes and outstanding requirements, tracking responses and pending requests accurately.

Email Support Live Chat WhatsApp Social Media Record keeping Remote Collaboration

Public Health Practitioner

Amuwo Primary Health Centre

Supported community members by answering questions, explaining services, and guiding them through processes with professionalism. Collaborated with healthcare teams during immunisation and health-check activities, handling interactions with discretion.

Community Engagement Patient Communication Teamwork Discrétion