AC LS

I am Andrea Clarice Roque-Lacsama, a dedicated professional with over 8 years of experience in customer service relations and technical support. My journey began with a vocational diploma in Computer Science, which laid the foundation for my career in the tech industry. I have honed my skills in various roles, including Subject Matter Expert and Quality Analyst, where I have consistently demonstrated my commitment to providing exceptional service and support.

Throughout my career, I have worked with notable companies such as Stefanini Philippines and Convergys, where I excelled in managing customer inquiries and ensuring service excellence. My role as a Subject Matter Expert involved not only troubleshooting and resolving issues but also mentoring agents to enhance their performance. I take pride in my ability to analyze customer interactions and derive actionable insights to improve overall service quality.

My career objective is to continue growing and developing my skills in an environment that values integrity, innovation, and hard work. I am passionate about helping others and strive to create a positive impact in every role I undertake. I am eager to contribute to a company that prioritizes employee well-being and fosters a culture of collaboration and respect.