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Open to opportunities

Ackelia Reid

@ackeliareid

Dedicated customer service professional with a passion for excellence.

Jamaica

What I'm looking for

I seek a role that allows for growth in customer service and training.

I am a motivated and disciplined individual with a strong background in customer service and training. My experience spans over four years in various roles, including Collections Agent and Customer Service Agent, where I honed my skills in effective communication and problem-solving. I have a proven track record of maintaining high standards in service delivery and ensuring customer satisfaction.

Throughout my career, I have taken on additional responsibilities, such as becoming a Certified Junior Trainer and a Certified Quality Assurance Specialist at Itel BPO. These roles have equipped me with the knowledge and skills necessary to train others and uphold quality standards within the organization. I am committed to continuous learning and improvement, aiming to uplift the values of any company I work for.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

WI

Western Hospitality Institute

Hospitality

2018 - 2019

Completed courses in Commercial Food Preparation, Entrepreneur, Customer Engagement, Mathematics and English.

RS

Rusea’s High School

2013 - 2018

RS

Roehampton Primary School

2008 - 2013

BS

Basgrove Basic School

2004 - 2008

Tech stack

Software and tools used professionally

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Ackelia Reid - Financial Services Agent - Teleperformance | Himalayas