Ackelia Reid
@ackeliareid
Dedicated customer service professional with a passion for excellence.
What I'm looking for
I am a motivated and disciplined individual with a strong background in customer service and training. My experience spans over four years in various roles, including Collections Agent and Customer Service Agent, where I honed my skills in effective communication and problem-solving. I have a proven track record of maintaining high standards in service delivery and ensuring customer satisfaction.
Throughout my career, I have taken on additional responsibilities, such as becoming a Certified Junior Trainer and a Certified Quality Assurance Specialist at Itel BPO. These roles have equipped me with the knowledge and skills necessary to train others and uphold quality standards within the organization. I am committed to continuous learning and improvement, aiming to uplift the values of any company I work for.
Experience
Work history, roles, and key accomplishments
Financial Services Agent
Teleperformance
Jun 2022 - Dec 2022 (6 months)
Handled financial inquiries and transactions, providing support and solutions to customers. Ensured compliance with financial regulations.
Certified Quality Assurance Specialist
Itel BPO
Jan 2022 - Jun 2022 (5 months)
Monitored and evaluated customer service interactions to ensure quality standards were met. Provided feedback and coaching to agents.
Certified Junior Trainer
Itel BPO
Nov 2021 - Jan 2022 (2 months)
Trained new employees in customer service protocols and company standards. Developed training materials and conducted workshops.
Customer Service (Chat Agent)
Itel BPO
Mar 2021 - Nov 2021 (8 months)
Engaged with customers via chat, delivering high-quality service and support. Focused on resolving issues and improving customer experience.
Customer Service Agent (Chat)
Conduent / Continuum
Jan 2021 - Mar 2021 (2 months)
Provided customer support through chat, addressing inquiries and resolving issues efficiently. Enhanced customer satisfaction and engagement.
Collections Agent
Teleperformance
Jan 2021 - Feb 2021 (1 month)
Worked as a Collections Agent, handling customer accounts and ensuring timely payments. Developed skills in customer communication and conflict resolution.
Education
Degrees, certifications, and relevant coursework
Western Hospitality Institute
Hospitality
2018 - 2019
Completed courses in Commercial Food Preparation, Entrepreneur, Customer Engagement, Mathematics and English.
Rusea’s High School
2013 - 2018
Roehampton Primary School
2008 - 2013
Basgrove Basic School
2004 - 2008
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Ackelia?
You can contact Ackelia and 90k+ other talented remote workers on Himalayas.
Message AckeliaFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
