Open to opportunities

Achinike Winifred

@achinikewinifred

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Computer Science graduate specializing in IT support and automation.

Nigeria

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What I'm looking for

I seek a remote-friendly role where I can apply IT support, automation and CRM skills to improve user experience, drive operational efficiency, and grow into broader automation or product responsibilities.

I am a proactive Computer Science graduate with hands-on experience in IT support, software development, and digital process automation. I have supported over 2,000 users, resolved helpdesk tickets across phone, email and remote channels, and built automated lead-generation and workflow solutions for businesses.

I combine technical troubleshooting, QA testing and CRM administration with clear communication and user training to deliver first-contact resolutions and improved user experiences. I design automation pipelines (Zapier, Airtable), build cross-platform apps with Flutter and Firebase, and document processes to drive operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

AI Automation Trainee

Current

Loubby AI x DivVerse Labs

Aug 2025 - Present (2 months)

Built automated workflows with Zapier and Airtable, designed automation pipelines for lead generation and PTO systems, and documented processes while collaborating on remote team projects.

Zapier Airtable Workflow Automation Lead Generation Collaboration API Integration

Current

Marketing Automation Freelancer

Current

Freelance

May 2025 - Present (5 months)

Built a 100% automated lead generation funnel integrating HubSpot, Mailchimp and Zapier, designed automated email sequences and marketing assets, and maintained accurate CRM records.

HubSpot Mailchimp Zapier CRM Management Email Automation Google Sheets

IT Support Specialist

Ibadan Electricity Distribution Company

Dec 2023 - Oct 2024 (10 months)

Managed 2,000+ staff accounts across Active Directory and enterprise apps, resolved 25+ daily helpdesk tickets via ManageEngine, and delivered first-contact resolutions across phone, email and remote channels while producing user guides and training for IBEDCPay.

Active Directory ManageEngine Help Desk CRM (IBEDCPay)User Training QA Testing Troubleshooting

Software Developer Intern

O'Bounce Technologies

May 2021 - Oct 2022 (1 year 5 months)

Developed cross-platform mobile and web apps using Flutter and Firebase, implemented UI/UX features, and conducted QA testing and bug identification for fintech projects.