Achiever David-princewilll

I am a dedicated Customer Care Specialist with over two years of experience at PALMPAY, where I honed my skills in customer service and technical support. My role involved managing over 90 calls daily, providing assistance, and signing up new customers. I take pride in my ability to remain calm and professional, even in challenging situations, which has significantly contributed to maintaining an impressive 85% customer satisfaction rating—15% higher than the company average.

During my tenure, I implemented a new strategy that successfully reduced customer cancellations by 5% and played a pivotal role in achieving a 10% annual revenue increase. My experience has not only enhanced my leadership and organizational skills but has also equipped me with a deep understanding of upselling services and goods to potential clients. I also gained valuable experience as a Customer Service Intern at United Bank of Africa, where I provided technical support to multiple clients daily and received commendations from my managers.