Godwin Sampson
@godwinsampson
Customer Service Representative with over 5 years of experience.
What I'm looking for
I am a dedicated Customer Service Representative with over five years of experience in customer care, sales, and technical support. My journey began at Buildbay.co, where I handled over 80 calls daily, assisting customers with various needs, from signing up to resolving complex issues. My proactive approach resulted in a 5% decrease in cancellations, demonstrating my ability to enhance customer retention through innovative strategies.
In my most recent role at BoundlessPay, I provided technical support for a diverse range of products, achieving a 90% resolution rate. My commitment to maintaining a calm and courteous demeanour, even in challenging situations, has been pivotal in ensuring customer satisfaction. I am eager to leverage my skills and experience to contribute positively to your team.
Experience
Work history, roles, and key accomplishments
Customer Service
BoundlessPay (Fintech)
Jan 2023 - Present (2 years 6 months)
Provided basic technical support for clients across various company products, achieving a 90% issue resolution rate. Maintained a courteous and calm demeanor, even during intense customer displeasure.
Customer Care Specialist
Buildbay.co
Jan 2019 - Dec 2023 (4 years 11 months)
Handled over 80 calls daily, signing up new customers, retrieving data, and presenting product information. Trained two new employees on CRM tool usage and customer interaction logging.
Education
Degrees, certifications, and relevant coursework
Godwin hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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