Godwin Sampson

I am a dedicated Customer Service Representative/Chat support agent with over five years of experience in customer care, sales, and technical support. My journey began at Buildbay.co, where I handled over 80 calls daily, assisting customers with various needs, from signing up to resolving complex issues. My proactive approach resulted in a 5% decrease in cancellations, demonstrating my ability to enhance customer retention through innovative strategies.

In my most recent role at BoundlessPay, I provided technical support for a diverse range of products, achieving a 90% resolution rate. My commitment to maintaining a calm and courteous demeanour, even in challenging situations, has been pivotal in ensuring customer satisfaction. I am eager to leverage my skills and experience to contribute positively to your team.