katu briand

I am a highly skilled Customer Support Specialist with over four years of experience helping customers resolve product questions and inquiries efficiently and professionally. I consistently process high volumes of transactions while maintaining a friendly, helpful attitude and building strong customer relationships.

At MTN Cameroon I handled customer support from February 2020 to April 2024, developing technical knowledge, empathy, and problem-solving skills that reduced friction and encouraged repeat business. I prioritize clear listening, patience, and timely resolution to boost satisfaction.

I hold a High School Diploma from National Polytechnic and am fluent in English and French. I am committed to delivering exceptional service and continuous improvement in customer experience.