ARAce Ramos
@aceramos
Experienced Web Content Coordinator and Customer Support Specialist.
ZimbabweWhat I'm looking for
I am a dedicated professional with over 8 years of experience in web content management and 6 years in customer support. My journey began at Salmat Services Incorporated, where I excelled as a Content Coordinator and was later promoted to Quality Analyst. This role honed my skills in managing digital content and collaborating with teams to ensure high-quality deliverables.
In my subsequent positions, including my time at TELUS International as Email/Chat Game Support, I consistently ranked among the top employees, demonstrating my ability to handle customer inquiries effectively across various channels. My current role at Salmon Financing Philippines allows me to leverage my expertise in providing exceptional chat support while troubleshooting technical issues for customers. I am now seeking a full-time position where I can further contribute my diverse skill set to a dynamic team environment.
Experience
Work history, roles, and key accomplishments
Customer Support Agent
Salmon Financing Philippines
Jun 2024 - Present (1 year 1 month)
As a Customer Support Agent, I handle customer inquiries via chat, providing accurate account information. I also troubleshoot technical problems related to apps and loan contracts, ensuring effective resolutions for customers.
Email/Chat Game Support
TELUS International McKinley West
Sep 2018 - May 2024 (5 years 8 months)
As an Email and Chat Game Support specialist, I addressed customer inquiries via chat and email, providing accurate account information. I also resolved in-game technical issues for customers, ensuring a smooth gaming experience.
Customer Support Representative
Valor Global Inc.
Mar 2018 - Aug 2018 (5 months)
As a Customer Support Representative, I acted as a liaison, providing product and service information to customers. I answered questions and resolved emerging problems for customer accounts with accuracy and efficiency.
SIWeb Content Coordinator
Salmat Services Inc.
Oct 2009 - Nov 2017 (8 years 1 month)
My primary responsibility was to consolidate and compile content edits for web pages and related projects. I communicated production timelines and updates to relevant teams, and assisted with the creation and regular updates of the Lasoo website style guide.
Education
Degrees, certifications, and relevant coursework
Technological University of the Philippines
Mechanical Engineering Technology, Mechanical Engineering Technology
Studied Mechanical Engineering Technology at the Technological University of the Philippines, Taguig. Focused on foundational engineering principles and practical applications.
Gracel Christian Academy
Secondary Education, General Academics
Completed secondary education at Gracel Christian Academy in Taguig. Gained a strong academic foundation during this period.
Em’s Signal Village Elementary School
Elementary Education, General Academics
Attended Em’s Signal Village Elementary School in Taguig for elementary education. Developed fundamental learning skills and knowledge.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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