Ines Philip Igarlino
@inesphilipigarlino
Dedicated professional with expertise in customer service and digital editing.
What I'm looking for
I am a dedicated and results-driven professional with a strong background in customer service, content moderation, and digital editing. My experience includes working as a Customer Service Representative at iQor and Transcom, where I honed my communication and problem-solving skills while handling retail and telecommunications accounts. I take pride in my ability to resolve customer concerns efficiently and maintain high levels of satisfaction through active listening and effective troubleshooting.
In my most recent role as a Content Moderator at Conectys, I was responsible for reviewing and moderating platform content to ensure compliance and user safety. My technical proficiency includes intermediate digital editing skills, utilizing software such as Canva, DaVinci Resolve, and Adobe Photoshop. I am a fast learner, able to adapt quickly to new tasks and environments, and I thrive in high-pressure situations, demonstrating strong multitasking and time management abilities.
Experience
Work history, roles, and key accomplishments
Content Moderator
Conectys Iloilo
Mar 2022 - Present (3 years 4 months)
Reviewed and moderated platform content to ensure compliance and user safety. Made quick and accurate decisions in a fast-paced environment.
Customer Service Representative
Transcom Iloilo
Jan 2020 - Present (5 years 6 months)
Assisted customers in a telecommunications account, resolving inquiries and technical concerns. Maintained high service quality in a high-volume call environment.
Customer Service Representative
iQor Iloilo
Feb 2018 - Present (7 years 5 months)
Handled retail and telecommunications accounts, providing product support and troubleshooting. Maintained a high level of customer satisfaction through active listening and problem-solving.
Education
Degrees, certifications, and relevant coursework
Western Institute of Technology
BS in Civil Engineering, Civil Engineering
Undertook undergraduate studies in Civil Engineering at Western Institute of Technology from 2019 to 2020. Focused on foundational engineering principles and problem-solving.
Bo. Obrero National High School
High School Graduate, General Studies
Completed high school education at Bo. Obrero National High School from 2014 to 2018. Developed foundational academic skills and prepared for higher education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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