Ines Philip IgarlinoII
Open to opportunities

Ines Philip Igarlino

@inesphilipigarlino

Dedicated professional with expertise in customer service and digital editing.

Zimbabwe
Message

What I'm looking for

I am looking for a role that allows me to leverage my customer service and digital editing skills in a dynamic environment, with opportunities for growth and development.

I am a dedicated and results-driven professional with a strong background in customer service, content moderation, and digital editing. My experience includes working as a Customer Service Representative at iQor and Transcom, where I honed my communication and problem-solving skills while handling retail and telecommunications accounts. I take pride in my ability to resolve customer concerns efficiently and maintain high levels of satisfaction through active listening and effective troubleshooting.

In my most recent role as a Content Moderator at Conectys, I was responsible for reviewing and moderating platform content to ensure compliance and user safety. My technical proficiency includes intermediate digital editing skills, utilizing software such as Canva, DaVinci Resolve, and Adobe Photoshop. I am a fast learner, able to adapt quickly to new tasks and environments, and I thrive in high-pressure situations, demonstrating strong multitasking and time management abilities.

Experience

Work history, roles, and key accomplishments

CI

Content Moderator

Conectys Iloilo

Mar 2022 - Present (3 years 4 months)

Reviewed and moderated platform content to ensure compliance and user safety. Made quick and accurate decisions in a fast-paced environment.

TI

Customer Service Representative

Transcom Iloilo

Jan 2020 - Present (5 years 6 months)

Assisted customers in a telecommunications account, resolving inquiries and technical concerns. Maintained high service quality in a high-volume call environment.

Education

Degrees, certifications, and relevant coursework

WT

Western Institute of Technology

BS in Civil Engineering, Civil Engineering

Undertook undergraduate studies in Civil Engineering at Western Institute of Technology from 2019 to 2020. Focused on foundational engineering principles and problem-solving.

BS

Bo. Obrero National High School

High School Graduate, General Studies

Completed high school education at Bo. Obrero National High School from 2014 to 2018. Developed foundational academic skills and prepared for higher education.

Tech stack

Software and tools used professionally

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Ines Philip Igarlino - Content Moderator - Conectys Iloilo | Himalayas