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@joannaquintero
Detail-oriented customer service and digital marketing professional.
I am a detail-oriented and results-driven professional specializing in customer service and digital marketing. With extensive experience in client relationship management and team leadership, I excel at leveraging digital marketing strategies to enhance brand presence while ensuring exceptional customer service. My bilingual fluency in English and Spanish allows me to connect with diverse audiences and adapt to new challenges effectively.
In my current role as a Digital Marketing Coordinator, I develop and execute strategies that drive brand engagement and growth. I manage social media platforms, create compelling content, and utilize both organic and paid strategies to expand online presence. Previously, as a Customer Service Manager, I led a team of representatives, trained staff, and resolved escalated issues, ensuring high customer satisfaction and operational efficiency.
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Work history, roles, and key accomplishments
Confidential
Jan 2025 - Present (10 months)
Develop and execute digital marketing strategies to drive brand engagement and growth. Manage social media platforms and create compelling content for target audiences.
Kalco Lighting Inc.
Nov 2022 - Jan 2025 (2 years 2 months)
Led and managed a team of customer service representatives, ensuring top performance. Trained team members on new policies and software to enhance efficiency.
Las Vegas Athletic Club
Sep 2021 - Nov 2022 (1 year 2 months)
Maintained a welcoming atmosphere for members and prospective clients. Supervised staff to ensure high-quality customer service standards.
Degrees, certifications, and relevant coursework
High School Diploma, General Studies
Completed high school education, gaining foundational knowledge across various subjects.
University Studies, University Studies
Undertook university studies at Universidad de Guadalajara, Modulo El Limon. Gained academic experience in a university setting.
University Studies, University Studies
Pursued university studies at Centro Universitario de la Costa Sur. Focused on academic development and learning within a higher education environment.
Software and tools used professionally
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