A C

Spearheading the reorganization of global account management teams and frameworks to drive higher Net Revenue Retention (NRR) and Logo Revenue Retention (LRR) outcomes. Partnering with the CRO and C-suite to execute high-impact commercial initiatives and leading the US Americas account management team to exceed annual NRR targets.

Scaled and led a team of six account managers, driving 35% YoY growth in net revenue and improving client satisfaction scores. Achieved a 95% client retention rate by cultivating executive-level relationships and executing proactive outreach strategies.

Established a full-scale account management team, consistently driving to a 130% NRR target while owning recruitment and onboarding strategies. Managed and developed four associate managers and eight individual contributors, resulting in over $50MM in annual bookings.

First appointed manager in the New York office for the Middle Market team. Managed both Account Managers and Customer Success Managers for the entire segment, resulting in 18 direct reports and consistently achieving segment targeted NRR goal of 130% and account retention goal of 94%.

First appointed Team Lead in the New York office for the Middle Market team. Helped onboard new team members and continued to achieve NRR goals of a targeted 125% with a book of business of $5MM in annual spend.

Managed a portfolio of accounts in the Middle Market segment worth ~$2M in annual spend. Consistently achieved targeted NRR goal of 125% and led renewal conversations with main POCs on each account.

Led two of the top-grossing capital markets accounts within EY, coordinating between all service lines to complete different engagements, generating over $200 million in annual revenue. Managed a team of four associates delivering critical metric reports and cross-service analytics.

Created a monthly dashboard that entails different marketing metrics used to launch strategic campaigns. Analyzed multiple data sources of marketing including emails, social media, and literature fulfillments to identify KPIs.

Managed and maintained an assigned territory grossing over $800M in retail sales annually. Leveraged PIMCO's market views to guide financial advisors on strategic asset allocation.

Balanced and managed diverse investment portfolios to optimize performance and align with client financial goals.

Graduated from the Asian Management Accelerator Program in June 2022.

Graduated with a Bachelor of Arts Degree in Economics in December 2007.