Open to opportunities

Aryan Surani

@aryansurani

Message

Revenue-driven sales and client success professional specializing in retention and upselling.

Pakistan

Message

What I'm looking for

I seek remote roles where I can protect revenue, grow client lifetime value, and use consultative sales and negotiation skills in a KPI-driven team.

I am a revenue-driven sales and client success professional with 7+ years managing U.S.-based clients in remote, high-performance environments, consistently exceeding KPIs across CSAT, QA, AHT and adherence.

I convert inbound inquiries into paying customers through consultative selling, structured upselling, and package optimization, having managed 500+ international clients and maintained high repeat-client rates.

My background includes customer service for large retail accounts, freight dispatch and brokerage negotiations, and freelance video animation—skills that sharpen objection handling, negotiation, and client communication to protect revenue and drive growth.

Experience

Work history, roles, and key accomplishments

Freight Dispatch & Broker Negotiator

U.S.-Based Logistics Company

Dec 2025 - Feb 2026 (2 months)

Conducted outbound carrier acquisition and negotiated load rates via DAT and Truckstop, managing 4–5 trucks and securing profitable loads while handling detention, layovers, and operational disputes.

Cold Calling Dispatch Operations Carrier Relations Freight Brokerage Logistics Coordination

Customer Service Specialist

Ibex Pakistan

Apr 2025 - Feb 2026 (10 months)

Handled 50–60 daily inbound calls for Walmart USA, resolving order, refund, return, and account issues while identifying retention and upsell opportunities and consistently meeting CSAT, QA, and AHT KPIs.

Inbound Sales Objection Handling Customer Retention CRM CSAT Escalation Management Remote Work

Client Growth & Revenue Manager

Freelance

Jan 2018 - Dec 2024 (6 years 11 months)

Managed 500+ international clients across U.S. and English-speaking markets, converting inbound inquiries into paying customers, increasing lifetime value through upsells, and maintaining high repeat-client rates.

Consultative Selling Upselling Account Management Pricing Negotiation Client Onboarding Revenue Growth Client Communication

2D Video Animator & Client Communicator

Freelance

Jan 2018 - Dec 2024 (6 years 11 months)

Delivered animated explainer videos for global clients, simplifying complex ideas into customer-friendly messaging while managing revisions, timelines, and client communications independently.

2D Animation Storyboarding Client Communication Project Management Visual Storytelling