Open to opportunities

Abrokla Zegeye

@abroklazegeye

Message

I resolve customer disputes, retain clients, and exceed telesales targets in fast-paced remote environments.

Ethiopia

Message

What I'm looking for

I'm looking for a customer support, call center, or sales role where I can resolve complex customer issues, strengthen retention, exceed targets, and apply my accounting background in a fast-paced remote or collaborative environment.

I'm currently supporting Yango’s international customer lines, resolving ride discrepancies, system disputes, and user and driver tickets in a fast-paced remote environment.

I investigate driver payout and bonus disputes to support fair resolutions, platform compliance, and customer retention. I’ve maintained strong customer satisfaction while handling complex support issues.

At Heineken, I drove growth through structured outreach and exceeded monthly sales targets by an average of 85%. I built proactive customer relationships that increased loyalty, retention, and recurring sales.

My accounting and finance background includes managing accounts payable and receivable at Alpha Prints, where I helped reduce invoice processing time by 90%.

Experience

Work history, roles, and key accomplishments

Current

Remote Customer Support Specialist

Current

Yango

Nov 2025 - Present (9 months)

Managed international customer support lines, resolving system disputes, ride discrepancies, and user/driver ticketing efficiently. Investigated driver payout and bonus disputes to guarantee fair resolutions, high platform compliance, and optimal retention.

Remote Support Ticketing Systems Dispute Resolution Customer Relationship Management Problem Solving

Telesales Representative

Heineken

Jan 2024 - Nov 2025 (1 year 10 months)

Drove business growth via structured outreach, consistently exceeding monthly sales targets by an average of 85%. Cultivated proactive business relationships, resulting in elevated customer retention, brand loyalty, and recurring sales.

Telesales Outbound Sales Consultative Selling Customer Retention Relationship Management

Accountant

Alpha Prints

Sep 2023 - Dec 2023 (3 months)

Managed accounts payable and receivable, ensuring flawless financial ledger entry and driving a 90% reduction in invoice processing times. Collaborated closely with creative teams to manage client print pipelines, setups, and specification compliance.

Accounts Payable Accounts Receivable Invoice Processing Collaboration