Open to opportunities

A B K

@abk

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Results-driven Inside Sales and Customer Support Specialist with 11 years experience.

India

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth and development.

I am a results-driven Inside Sales and Customer Support Specialist with over 11 years of experience in SaaS, B2B, and Enterprise sales. My career has been marked by a proven ability to generate leads, close deals, and manage post-sales services for global clients across the US, UK, and EMEA. I pride myself on my adeptness in CRM tools, data analysis, and cross-functional collaboration, all while maintaining a strong focus on customer satisfaction and business growth.

In my current role at TBS ePRINTit, I showcase products at business events, prepare quotes, and maintain key accounts while managing the sales pipeline. Previously, at Process Fusion India Pvt Ltd, I successfully managed YTD renewals for the UK and EMEA, achieving over $530,000 in annual targets. My experience also includes significant roles at Quess Corp and JP Morgan Chase, where I honed my skills in customer service, fraud prevention, and sales support.

Experience

Work history, roles, and key accomplishments

Current

Inside Sales & Renewals

Current

TBS ePRINTit

Feb 2024 - Present (2 years 5 months)

Showcased products at business events like ITB Asia, demonstrating SaaS cloud solutions and preparing quotes. Maintained and updated key accounts regularly, managing the end-to-end sales pipeline, including lead generation and client meetings across the US, UK, and EMEA.

SaaS Sales B2B Sales Lead Generation CRM Account Management Pipeline Management Business Development Client Relationship Management Product Demonstrations

Inside Sales & Renewals

Process Fusion India Pvt Ltd

Dec 2021 - Jan 2024 (2 years 1 month)

Managed YTD renewals for UK & EMEA, achieving over $530,000 in annual targets. Responsible for quote issuance, account updates, and customer follow-ups, while also coordinating meetings for upselling and conducting outbound sales via ConnectAndSell.

Renewals Sales Pipeline Management Account Management Upselling Outbound Sales CRM

Senior Brand Ambassador (Level 3)

Quess Corp (Samsung Opera House)

Jun 2018 - Aug 2021 (3 years 2 months)

Managed over 350 accounts, conditioning CRM account information and maintaining sales pipelines. Achieved monthly display and audio targets of $30K and $15K respectively, handling enterprise display demonstrations, quote preparations, and end-to-end sales cycle processing.

Account Management CRM Pipeline Management Sales Targets Product Demonstrations Sales Cycle Management Upselling

Fraud Claims Specialist (Inbound)

JP Morgan Chase

Feb 2017 - Jan 2018 (11 months)

Protected customer data from fraudulent transactions and ATM deposits, addressing unauthorized transactions and cheque discrepancies. Investigated and resolved inbound fraud claims related to debit cards and ATM transactions promptly and accurately.

Fraud Data Protection Transaction Monitoring Customer Service Investigation Cross Functional Collaboration Fraud Prevention Risk Management Compliance

Sr. Customer Service Specialist – L3

Mphasis TD Canada Trust Bank

Apr 2013 - Jan 2017 (3 years 9 months)

Handled over 100 inbound calls daily, providing account services for Canadian banking clients, including credit cards and upselling. Managed outbound sales and CRM support, earning a promotion to Level 3 within a year.

Customer Service Inbound Account Management Upselling Outbound Sales CRM Banking Operations Client Relationship Management Communication Skills

Customer Service Representative

First Source Solutions Ltd

Mar 2012 - Feb 2013 (11 months)

Managed an average of 70 inbound customer calls daily, providing insurance customer support for Admiral Group UK. Responsible for upselling new policies and managing claim certificates.

Customer Service Inbound Insurance Support Upselling Policy Management Customer Relationship Management Communication Skills Problem Solving Time Management

Education

Degrees, certifications, and relevant coursework

Rabindranath Tagore University

Bachelor of Business Administration, Management

Completed a Bachelor of Business Administration with a focus on Management. Gained foundational knowledge in business principles and management practices.

Royal Junior College

Pre-University, CEC

Completed Pre-University education with a focus on Commerce, Economics, and Civics (CEC). Developed a strong understanding of economic principles and civic responsibilities.